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- Tasks: Build and manage strong client relationships while delivering tailored training solutions.
- Company: Purpose-led organisation making a national impact with a supportive team culture.
- Benefits: Home-based work, regional travel, ongoing training, and professional development.
- Why this job: Be a trusted partner, drive positive change, and support workforce development.
- Qualifications: Experience in client relations or customer-facing roles, with strong organisational skills.
- Other info: Dynamic role with opportunities for collaboration and career growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Job
Our client is seeking a Client Relationship Manager to build, manage and develop strong relationships with a portfolio of regional organisations. You’ll act as a trusted partner and ambassador, working collaboratively with clients, internal teams and external stakeholders to deliver value, improve outcomes and support long-term skills development across the sector.
As a Client Relationship Manager, you will:
- Act as the primary point of contact for a portfolio of clients, building strong and effective working relationships.
- Deliver high-quality relationship management and customer service, ensuring clients view the organisation as a trusted strategic partner.
- Support clients to identify, plan and deliver training and development solutions aligned to their business needs.
- Promote apprenticeships and other new entrant pathways as part of sustainable workforce planning.
- Support the delivery of regional programmes, projects and initiatives.
- Identify and escalate commercial or development opportunities in line with agreed processes.
- Maintain accurate records of client engagement and activity using internal systems.
- Gather and share labour market intelligence to support client and organisational planning.
- Engage with training providers and external stakeholders to identify opportunities for collaboration.
- Diagnose and resolve client issues in a timely and effective manner.
- Travel regularly across the region, including occasional overnight stays.
What we’re looking for:
- Experience in a client relationship, stakeholder engagement or customer-facing role.
- Experience working in a solutions-focused capacity, supporting organisations to meet business needs.
- Knowledge or experience of training, competence or workforce development systems.
- Ability to build relationships across multiple levels and manage challenging conversations.
- Strong organisational skills with the ability to manage competing priorities and deadlines.
- Confident working independently while contributing to wider team objectives.
What we offer:
- Home-based working with regional travel.
- Opportunity to work in a purpose-led organisation with national impact.
- Supportive team environment and collaborative culture.
- Ongoing training, development and CPD.
Client Relationship Manager in City of London employer: The Graduate Project
Contact Detail:
The Graduate Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building those relationships can open doors for you.
✨Tip Number 2
Showcase your skills! When you get the chance to meet with potential employers or clients, make sure to highlight your experience in client relationship management and stakeholder engagement. Use real examples to demonstrate how you've added value in previous roles.
✨Tip Number 3
Be proactive! Don’t wait for job openings to come to you. Reach out to companies you admire and express your interest in working with them. You never know when a new opportunity might pop up, and showing initiative can really set you apart.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Client Relationship Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in client relationships and stakeholder engagement, and don’t forget to mention any relevant skills in workforce development or training.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building strong client relationships and how your previous experiences make you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved client issues in the past. We love seeing candidates who can think on their feet and come up with solutions that really make a difference.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at The Graduate Project
✨Know Your Clients
Before the interview, research the types of organisations you’ll be working with. Understand their needs and challenges in workforce development. This will help you demonstrate how you can build strong relationships and act as a trusted partner.
✨Showcase Your Solutions Focus
Prepare examples from your past experiences where you successfully identified and delivered solutions for clients. Highlight how you’ve supported organisations in meeting their business needs, as this is crucial for the role.
✨Master the Tech
Familiarise yourself with CRM systems and management information systems. Be ready to discuss how you’ve used these tools in previous roles to maintain client records and manage engagements effectively.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Prepare for potential challenging conversations by thinking through how you would handle difficult client situations, showcasing your ability to manage relationships at all levels.
