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- Tasks: Manage regulatory cases and support investigations while liaising with stakeholders.
- Company: Respected professional regulatory organisation based in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in regulatory matters and enhance your skills.
- Qualifications: Experience in casework or investigations, strong communication, and organisational skills.
- Other info: Join a dynamic team focused on service improvement and quality assurance.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a highly respected professional regulatory organisation seeking a dedicated and detail-focused Case Officer to join its casework team. This is a key role responsible for managing a caseload of regulatory matters, supporting investigations, and ensuring cases are progressed fairly, efficiently and in line with statutory requirements.
As a Case Officer, you will:
- Manage a caseload of regulatory cases from referral through to conclusion.
- Act as the main point of contact for professionals, complainants, employers and other stakeholders.
- Gather, analyse and assess information and evidence in line with regulatory procedures.
- Draft correspondence, reports and case summaries for internal and external use.
- Prepare case documentation for internal decision-making panels and hearings.
- Liaise with legal advisers, panel members and external parties as required.
- Ensure all casework is conducted in accordance with legislation, policies and internal service standards.
- Maintain accurate records and case management systems.
- Identify risks, issues or delays and escalate appropriately.
- Contribute to service improvement and quality assurance initiatives.
What we’re looking for:
- Experience in a casework, investigations or regulatory environment.
- Strong written communication skills, with the ability to draft clear and professional correspondence and reports.
- Excellent organisational skills and the ability to manage competing deadlines.
- High level of attention to detail and accuracy.
- Ability to analyse complex information and make balanced, evidence-based decisions.
- Confident communicator with the ability to engage sensitively with a wide range of stakeholders.
- Strong IT skills, including experience using case management systems or databases.
- Ability to work independently while contributing effectively within a team.
Nice to have:
- Experience working within a professional regulator, membership body or public sector organisation.
- Knowledge of regulatory frameworks or professional standards.
- Understanding of administrative law or regulatory procedures.
- Experience preparing papers for committees or panels.
Case Officer employer: The Graduate Project
Contact Detail:
The Graduate Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer
✨Tip Number 1
Network like a pro! Reach out to people in the regulatory field, especially those who work as Case Officers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common casework scenarios. Think about how you’d handle specific regulatory challenges and be ready to share your thought process. We want to see your analytical skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your experience clearly. Use examples from your past roles to demonstrate how you’ve managed cases and liaised with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Case Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in casework and regulatory environments. We want to see how your skills match the role of a Case Officer, so don’t hold back on showcasing your relevant experience!
Show Off Your Writing Skills: Since strong written communication is key for this role, ensure your application is clear, professional, and free from errors. We love a well-structured application that reflects your ability to draft correspondence and reports effectively.
Be Detail-Oriented: Pay attention to the details in your application. We’re looking for someone who can manage complex information accurately, so make sure your application is precise and demonstrates your high level of attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Case Officer position. Plus, it’s super easy!
How to prepare for a job interview at The Graduate Project
✨Know Your Casework Inside Out
Before the interview, make sure you understand the key responsibilities of a Case Officer. Familiarise yourself with regulatory casework and be ready to discuss how your experience aligns with managing a caseload, supporting investigations, and liaising with stakeholders.
✨Show Off Your Communication Skills
Since strong written communication is crucial for this role, prepare examples of reports or correspondence you've drafted in the past. Be ready to explain how you ensure clarity and professionalism in your writing, as well as how you engage with various stakeholders.
✨Demonstrate Your Organisational Skills
Think about how you manage competing deadlines and keep track of multiple cases. Bring specific examples of how you've organised your workload effectively, perhaps using case management systems or databases, to show that you can handle the demands of the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to analyse complex information and make evidence-based decisions. Prepare for hypothetical scenarios related to regulatory matters and think through how you would approach them, highlighting your attention to detail and risk management skills.
