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- Tasks: Lead the reception team to deliver exceptional guest experiences at The Gore Hotel.
- Company: Join The Gore, a historic boutique hotel known for its celebrity clientele and family-style management.
- Benefits: Enjoy competitive pay, career growth, free meals, and health benefits including online GP access.
- Why this job: Be part of a passionate team in a charming hotel that values creativity and high service standards.
- Qualifications: Previous hospitality experience as a Reception Manager and knowledge of Opera is essential.
- Other info: Flexibility is key; you'll work hands-on during Duty Management shifts.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a motivated and enthusiastic Hotel Reception Manager to join our exceptional The Gore Hotel.
The Gore is an authenticEnglish style boutique hotel founded in 1892, with its bespoke service, 190 Queens Gateand the legendaryBar 190, it alwayshas attracted celebrities, famous artists and aristocrats over the years.
Family-style management and a caring and considerate approach to our staff are the philosophies at The Gore (part of Starhotels Collezione).
The Collezione consists of the groups top thirteen luxury five- and four-star hotels, located in the heart of Florence, London, Milan, Paris, New York, Rome, Saturnia, Siena, Trieste, Venice and Vicenza. Each hotel has a distinct charm, embodying the local culture while sharing the Italian spirit, creativity, passion, and high level of service that encapsulate the whole group.
The Reception Manager will have an important part in providing a fantastic experience to all hotel guests, they will have a keen eye for detail, and be eager to go above and beyond for the guests.
Key accountabilities include, but not limited to:
Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guests
You will be in charge of ensuring that the reception operation runs smoothly, providing a high level of service and exceeding expectations
Train, coach, and motivate the reception team to provide great guest service and address any guest complaints or difficulties
Collaborate with other departments to meet all guest requests and needs in a timely and effective manner
Strives to increase service performance and guest satisfaction levels
As Reception Manger you must be fully flexible as you will be required to work hands on Duty Management shiftsand shifts as required.
General requirements
Previous experience in hospitality as Reception Manager
Knowledge of Opera is a must
A passion for hospitality
Strong leadership skills
Excellent communication
A Can do attitude and exceptional customer service standards
Benefits:
For the right people we are committed to offer great career development opportunities, competitive salary and an array of benefits including but not exclusively:
- Uniform with complimentary laundering
- Refer a Friend Scheme (up to £750 per referral)
- Workplace Pension
- Discounted stay & F&B among the group
- Cash back Health Benefits including optical, dental, chiro and physio
- 24/7 access to speak to a GP online and mental health counselling
- Free meals whilst on duty
In line with The Requirements Of The Asylum And Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility.
AMRT1_UKCT
Reception Manager employer: The Gore Hotel
Contact Detail:
The Gore Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with the unique charm and history of The Gore Hotel. Understanding its heritage and the type of clientele it attracts will help you connect better during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your experience with Opera software, as it's a key requirement for the Reception Manager position. If you have specific examples of how you've used it to enhance guest experiences or streamline operations, be ready to share those.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully trained and motivated teams in previous roles. This will illustrate your ability to foster a positive work environment and ensure excellent customer service.
✨Tip Number 4
Be prepared to discuss your approach to handling guest complaints and ensuring satisfaction. Having a few scenarios in mind where you turned a negative experience into a positive one can set you apart from other candidates.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in hospitality, particularly as a Reception Manager. Detail specific responsibilities and achievements that showcase your ability to manage a reception desk and provide excellent customer service.
Showcase Leadership Skills: Since the role requires strong leadership skills, include examples of how you've trained, coached, or motivated a team in the past. This will demonstrate your capability to lead the reception team effectively.
Express Your Passion for Hospitality: In your application, convey your passion for the hospitality industry. Share personal anecdotes or experiences that illustrate your commitment to providing exceptional guest service and creating memorable experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of The Gore Hotel. Mention your understanding of their family-style management approach and how you align with their commitment to high service standards.
How to prepare for a job interview at The Gore Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for providing excellent service and how you go above and beyond for guests.
✨Demonstrate Leadership Skills
As a Reception Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, training staff, and resolving conflicts. Highlight any successful initiatives you've implemented to improve team performance.
✨Familiarize Yourself with Opera Software
Since knowledge of Opera is a must for this role, make sure you are well-versed in its functionalities. If possible, mention specific features you have used in past roles and how they helped enhance guest experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Prepare examples of challenging situations you've faced in the past and how you resolved them while maintaining high service standards.
