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For Companies At a Glance
- Tasks: Lead and improve tyre service operations while ensuring safety and customer satisfaction.
- Company: Join Goodyear, a global leader in innovative tyre solutions for over 125 years.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity to grow in a fast-paced environment with a focus on teamwork.
- Why this job: Make a real impact in a dynamic role that champions safety and operational excellence.
- Qualifications: Experience in the tyre or automotive industry and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Location: Newcastle-under-Lyme
Why This Role Matters
This role plays a key part in delivering safe, efficient and high-quality TruckForce commercial tyre services across the territory. You will ensure our hubs, spokes and mobile operations run smoothly, safely and consistently, while creating an environment where teams feel supported, developed and empowered to do their best work. By balancing operational excellence, customer care and commercial performance, you help ensure we deliver outstanding service to fleet and local customers while strengthening long‑term relationships and trust. Safety, continuous improvement and people development sit at the heart of everything you do.
What You’ll Do
- Lead and continuously improve operational performance across hub, spokes and van operations
- Champion a strong safety culture, ensuring all incidents are reported correctly and preventative practices are embedded
- Deliver excellent customer service across fleet inspections, fitments and account management, aligned to SLAs
- Oversee commercial performance including sales, profitability, margins and cost control
- Manage stock effectively, reducing waste, minimising slow‑moving/obsolete stock and ensuring availability
- Support accurate and timely billing, credit control processes and reduction of aged debt in partnership with relevant teams
- Work closely with Account Managers and Business Development colleagues to enhance service quality and customer outcomes
- Coordinate with EBTS and wider teams to optimise service coverage, including out‑of‑hours support where required
- Maintain strong operational, financial and administrative controls across all activities
- Develop and support a high performing, engaged team through coaching, training and clear development pathways
- Collaborate with regional and national stakeholders through meetings, calls and shared initiatives
What we’re looking for
Experience in the tyre industry or a similar fast‑paced, field service or automotive environment
Proven ability to lead and support teams (circa 10+ people), with a collaborative and people‑focused leadership style
Strong commercial awareness, with confidence managing budgets, margins and operational performance
Practical problem‑solving skills with a calm, solutions‑focused approach
Strong customer relationship skills, with a focus on service quality and long‑term partnerships
Comfortable working in a dynamic environment with flexibility around working hours, travel and occasional weekend work
Organised, proactive and able to work with a high level of autonomy while staying connected to wider team goals
Hub Manager Stoke employer: The Goodyear Tire & Rubber Company
Contact Detail:
The Goodyear Tire & Rubber Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Manager Stoke
✨Tip Number 1
Network like a pro! Reach out to people in the tyre industry or related fields. Attend events, join online forums, and connect with folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Goodyear and understanding their values. Think about how your experience aligns with their mission of safety and customer service. We want to see you shine and show us why you're the perfect fit!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams in the past and how you can foster a strong safety culture. We love candidates who can inspire and develop others while driving operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Goodyear and making an impact in the tyre industry.
We think you need these skills to ace Hub Manager Stoke
Some tips for your application 🫡
Show Your Passion for the Industry: When writing your application, let your enthusiasm for the tyre industry shine through. We want to see how your experience aligns with our mission at Goodyear and how you can contribute to our innovative spirit.
Highlight Your Leadership Skills: Make sure to emphasise your ability to lead and support teams. We’re looking for someone who can foster a collaborative environment, so share examples of how you've developed and empowered your team in previous roles.
Demonstrate Your Customer Focus: Customer service is key in this role, so include specific instances where you've gone above and beyond for clients. We love seeing how you build long-term relationships and ensure service quality.
Keep It Clear and Concise: While we appreciate detail, clarity is crucial. Make your application easy to read by using bullet points and clear headings. And remember, apply through our website for the best chance of success!
How to prepare for a job interview at The Goodyear Tire & Rubber Company
✨Know Your Stuff
Before the interview, dive deep into Goodyear's history and values. Understand their commitment to safety and innovation in the tyre industry. This knowledge will help you connect your experience with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams in the past. Highlight your collaborative approach and how you've developed team members. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Customer Focus
Prepare to share instances where you've gone above and beyond for customers. Discuss how you’ve built long-term relationships and improved service quality. This will illustrate your strong customer relationship skills and align with Goodyear's focus on outstanding service.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of a few challenging situations you've faced in previous roles and how you resolved them. Emphasise your calm, solutions-focused approach, which is crucial for managing operations effectively.