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- Tasks: Provide exceptional service to guests during night shifts and manage late check-ins.
- Company: Join a vibrant 4-star hotel with a focus on guest experience.
- Benefits: Enjoy a wellbeing programme, staff meals, and flexible night shifts.
- Why this job: Be the friendly face that ensures guests have a great stay, even at night!
- Qualifications: Excellent customer service skills and ability to work in a small team.
- Other info: Own transport required; shifts from 10:45 pm to 7:15 am.
The predicted salary is between 22000 - 26000 £ per year.
A 4-star hotel is seeking a Night Host/Porter to care for guests during the night and early morning. You will handle late check-ins, manage general enquiries, and coordinate with the day team.
Ideal candidates will have excellent customer service skills and be comfortable working in a small team. Own transport is essential due to location. Shifts are from 10:45 pm to 7:15 am on a rota basis.
Benefits include a wellbeing programme and staff meals.
Night Concierge & Guest Experience Specialist employer: The Goodwood Group
Contact Detail:
The Goodwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge & Guest Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Night Concierge role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your customer service skills shine through. Be friendly, approachable, and ready to chat about how you can enhance the guest experience at their hotel.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've gone above and beyond for a guest or handled a difficult situation. We want to hear your stories that showcase your problem-solving skills and dedication to customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Night Concierge & Guest Experience Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, especially during those late-night shifts!
Be Clear About Your Availability: Since the shifts are from 10:45 pm to 7:15 am, let us know if you're comfortable with these hours. Being upfront about your availability helps us find the right fit for our team.
Tailor Your Application: Take a moment to customise your application for this role. Mention why you’re excited about working as a Night Concierge & Guest Experience Specialist and how you can contribute to our hotel’s atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Goodwood Group
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news or updates. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for a guest. This is crucial for a Night Concierge role, so be ready to share these stories!
✨Demonstrate Team Spirit
Since you'll be working in a small team, it's important to highlight your ability to collaborate effectively. Share instances where you worked well with others, especially during challenging situations. This will reassure them that you're a team player.
✨Be Ready for Late-Night Scenarios
Think about potential challenges you might face during night shifts, such as handling late check-ins or managing guest enquiries. Prepare to discuss how you'd approach these situations, showcasing your problem-solving skills and calmness under pressure.