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- Tasks: Join our IT support team, solving tech issues for 650 users daily.
- Company: Goodwood is a legendary estate known for its motorsport and stunning countryside.
- Benefits: Enjoy free gym membership, event tickets, and a vibrant social calendar.
- Why this job: Make a real impact while working in a unique environment with a friendly team.
- Qualifications: Customer service skills and a passion for technology are essential.
- Other info: Reliable transport is required to navigate the beautiful estate.
The predicted salary is between 30000 - 42000 £ per year.
Join Our IT Support Team at Goodwood - Where Every Day Brings a New Challenge! Are you passionate about technology and love solving problems? We are looking for a tech-savvy troubleshooter to join our friendly IT support team, helping 650 users across the legendary Goodwood Estate. You will be based at the world-famous Goodwood Motor Circuit, resolving hardware and software issues with patience, efficiency, and expertise. Our established internal helpdesk is the go-to resource for all things tech!
If you’re already working in IT and eager to learn, grow, and take your career to the next level, this is the perfect opportunity. You’ll be a trusted expert, guiding colleagues through their tech challenges and making a real impact every day.
What You’ll Get:- Free gym membership and access to a comprehensive wellbeing programme
- Event tickets and a Health Cash Plan
- An exceptional calendar of social events to be enjoyed throughout the year
- A beautifully unique environment
- Ability to apply knowledge in a structured approach
- Great customer service skills, a desire to achieve, and a sense of humour
- Having your own reliable transport is a must.
IT Helpdesk Analyst employer: The Goodwood Group
Contact Detail:
The Goodwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and software used at Goodwood. Research their IT infrastructure and any common issues they might face, so you can demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved tech issues for users in the past. Highlight your patience and ability to communicate complex information clearly.
✨Tip Number 3
Network with current or former employees of Goodwood, if possible. They can provide insights into the company culture and the specific challenges faced by the IT support team, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your eagerness to learn and grow within the role. Goodwood values personal development, so be ready to share how you plan to enhance your skills and contribute to the team.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the IT Helpdesk Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant IT experience, technical skills, and customer service abilities. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and your eagerness to help others. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the Goodwood IT support team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at The Goodwood Group
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your troubleshooting process and how you approached each challenge, as this will demonstrate your ability to think critically under pressure.
✨Emphasise Customer Service
Since the role involves helping users, it's crucial to showcase your customer service skills. Share experiences where you've successfully assisted colleagues or clients, focusing on your communication style and how you ensured their satisfaction.
✨Demonstrate Your Passion for Technology
Express your enthusiasm for technology and learning new tools. Discuss any relevant certifications or courses you've taken, and be ready to talk about the latest trends in IT that excite you. This shows you're proactive and committed to your professional growth.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, the types of challenges you might face, or opportunities for further training. This not only shows your interest but also helps you gauge if the company is the right fit for you.
