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- Tasks: Lead the front desk team, ensuring guests receive a warm welcome and smooth check-in/out.
- Company: Join a vibrant estate known for its exceptional hospitality and guest experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the face of our estate, making lasting impressions and creating memorable guest experiences.
- Qualifications: Experience in front desk operations and customer service, ideally in hospitality.
- Other info: Fluency in English and proficiency in IT skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
First impressions really do count and you'll be the one making them. We are looking for a Front Desk Assistant Manager to help manage our friendly and professional team in providing a warm welcome to our guests, checking them in and out of their rooms, and informing them of all that the Estate has to offer.
You'll be responsible for the day to day management of the front desk functions in the absence of the Front Desk Manager. Excellent communication skills are essential, as you lead and inspire our Front Desk Team, ensuring all customer touch points are fresh, impactful and engaging. We want our customers to feel that we have been expecting them.
What you'll have:
- Experience of Front Desk operations
- Fluency in spoken and written English
- Experience of working in a customer facing role, ideally within the leisure or hospitality industry
- Experience in Using Protel or similar hotel management system is desirable
- Proficient IT skills, including Microsoft Office
- Ability to work under pressure and assist in managing a team
Front Desk Assistant Manager employer: The Goodwood Group
Contact Detail:
The Goodwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Assistant Manager
✨Tip Number 1
Familiarise yourself with the specific hotel management systems like Protel. If you haven't used it before, consider watching tutorial videos or reading up on its features to show your initiative and readiness to learn.
✨Tip Number 2
Brush up on your customer service skills by reflecting on past experiences where you made a positive impact. Be ready to share these stories during any informal chats or interviews to demonstrate your ability to lead and inspire a team.
✨Tip Number 3
Research the specific estate and its offerings thoroughly. Knowing the ins and outs of what makes the place special will help you engage with guests and show that you’re genuinely interested in providing them with an exceptional experience.
✨Tip Number 4
Practice your communication skills by engaging in conversations with friends or family about hospitality scenarios. This will help you articulate your thoughts clearly and confidently when discussing your approach to managing the front desk.
We think you need these skills to ace Front Desk Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front desk operations and customer-facing roles. Emphasise any relevant skills, such as communication and IT proficiency, that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific experiences where you made a positive impact on guest satisfaction or team performance.
Highlight Relevant Experience: In your application, focus on your previous roles in the leisure or hospitality industry. Provide examples of how you've successfully managed front desk functions or improved customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Desk Assistant Manager.
How to prepare for a job interview at The Goodwood Group
✨Showcase Your Customer Service Skills
As a Front Desk Assistant Manager, you'll be the face of the establishment. Prepare examples from your past experiences where you provided exceptional customer service, especially in high-pressure situations.
✨Familiarise Yourself with Hotel Management Systems
If you have experience with Protel or similar systems, be ready to discuss it. If not, do some research on how these systems work and be prepared to explain how you would adapt quickly to new technology.
✨Demonstrate Leadership Qualities
Since you'll be leading the Front Desk Team, think of instances where you've successfully managed or inspired a team. Highlight your communication skills and how you motivate others to deliver excellent service.
✨Research the Company and Its Values
Understanding the company's ethos and what they offer guests will help you align your answers with their expectations. Be ready to discuss how you can contribute to creating a welcoming atmosphere that reflects their values.
