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- Tasks: Manage retail operations and deliver exceptional customer experiences at Goodwood's events.
- Company: Join the vibrant team at Goodwood, known for its luxury brand experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Be part of exciting events and make a real impact in retail management.
- Qualifications: Proven retail experience and strong leadership skills required.
- Other info: Bring your passion for retail and join a fun, energetic team!
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are seeking an experienced Retail Operations Manager to join our Retail Team at Goodwood. Reporting to the Retail General Manager, you will be responsible for managing and driving retail operations across the Estate’s on-site retail outlets and event pop-up stores. This is a highly operational role, focused on delivering exceptional customer experiences, maximising sales opportunities and ensuring retail performance is delivered in line with budget. You will play a key role in planning, setting up and delivering retail operations for Goodwood’s major events.
Key Responsibilities
- Retail & Event Operations
- Manage Goodwood’s day-to-day retail operations across permanent and temporary retail outlets
- Plan, organise and deliver the set‑up and breakdown of all retail stores and pop‑ups for Goodwood events
- Ensure the highest standards of luxury brand presentation across all retail stores and displays
- Develop and manage retail event CPAs and support post‑event reviews and 360 business reporting
- Liaise with internal stakeholders and external partners to support the successful delivery of event retail
- People Management
- Line manage the Retail Administration Assistant, Warehouse Operative and Stock Supervisor
- Recruit, train and manage retail event staff
- Lead by example in delivering excellent customer service and mentor others within the team
- Stock, Systems & Administration
- Oversee stock control, stock movement and stock‑taking processes, identifying slow‑moving or low‑stock items
- Ensure all purchase orders and invoicing are processed accurately and on time
- Support warehouse operations, ensuring online orders are packed and dispatched daily with correct documentation
- Manage tills, cashing up, floats and reporting during events
- General
- Maintain a proactive, organised and professional approach across all responsibilities
- Undertake additional duties as required to support the wider Retail Team
About You
Qualities & Behaviours
- Passionate about retail and delivering outstanding customer experiences
- Positive, friendly and solutions-focused with a strong “can do” attitude
- Highly organised with excellent attention to detail
- Proactive, self‑motivated and accountable
- Confident decision‑maker with strong influencing and negotiation skills
- An excellent communicator who enjoys working as part of a team
- Brings enthusiasm, energy and a sense of fun to the role
Skills & Experience
- Proven retail experience to Area Manager level in a fast‑paced environment, ideally within an apparel or fashion brand
- Experience managing large retail teams
- Event retail or event management experience (desirable)
- Excellent visual merchandising skills
- Strong working knowledge of retail systems, Excel and Word
- Full, clean driving licence and access to reliable transport
- Able to live within a reasonable commuting distance of the Goodwood Estate
Retail Operations Manager in Chichester employer: The Goodwood Group
Contact Detail:
The Goodwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager in Chichester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Retail Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Goodwood and its retail operations. Familiarise yourself with their events and retail strategies so you can impress them with your knowledge and ideas on how to enhance customer experiences.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and driving performance. Use specific examples that highlight your ability to motivate staff and deliver exceptional results in fast-paced environments.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Retail Operations Manager in Chichester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your relevant experience in retail management, especially any event-related work. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for retail and customer service. Tell us why you’re excited about the opportunity at Goodwood and how you can contribute to our team.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you’ve maximised sales or improved customer experiences in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Goodwood Group
✨Know Your Retail Operations
Make sure you brush up on your knowledge of retail operations, especially in a fast-paced environment. Be ready to discuss your previous experiences managing day-to-day operations and how you maximised sales opportunities while ensuring exceptional customer experiences.
✨Showcase Your People Management Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to recruit, train, and mentor staff, as well as how you lead by example in delivering excellent customer service. This will show that you're not just a manager, but a leader.
✨Demonstrate Your Event Management Experience
Since this role involves planning and executing retail operations for events, be ready to share specific instances where you've managed event retail or pop-up stores. Discuss how you ensured everything ran smoothly and met the high standards expected in luxury brand presentation.
✨Be Proactive and Solutions-Focused
During the interview, convey your proactive approach and problem-solving skills. Share examples of challenges you've faced in retail and how you tackled them. This will demonstrate your 'can do' attitude and your ability to think on your feet, which is crucial for this role.
