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- Tasks: Lead the Waterbeach Spa team and ensure exceptional customer experiences.
- Company: Join the stunning Goodwood Estate, known for luxury and excellence.
- Benefits: Enjoy free gym membership, event tickets, and wellness programmes.
- Why this job: Be part of a unique spa offering exclusive treatments and work with top skincare brands.
- Qualifications: NVQ Level 3 in Beauty Therapy and team management experience required.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Picture yourself as Assistant Spa Manager at the beautiful Goodwood Estate, where you’ll oversee the day to day operations of the Waterbeach Spa. As a natural leader, you’ll inspire and motivate the entire SPA team, creating a culture of care and service excellence, whilst motivating your team to meet their treatment and retail targets. You’ll create and deliver a high touch customer experience, anticipating customer needs and providing a service that surprises and delights.
In this key role, you’ll be responsible for effective treatment schedules to achieve occupancy and utilisation KPIs, whilst ensuring staffing levels and rosters are set accordingly. You’ll be able to produce accurate monthly revenue forecast figures and implement and maintain cost control measures to stay within budgeted levels. Our team are lucky to be able to work with the #1 luxury skincare brand Elemis and we are also proud to be the only Spa in the area to offer Jennifer Young treatments (treatments for those living with and beyond cancer).
No two days are the same for the Waterbeach team, as one day our Therapists could be advising Hotel guests on products, the next performing treatments on VIPs at our exclusive 10-bedroom country retreat Hound Lodge!
What do I need to be successful?
- NVQ Level 3 in Beauty Therapy essential
- Previous experience of working in similar position and environment
- Previous experience of managing and developing a team
- A firm understanding of excellence in customer service
- Excellent personal presentation, communication and interpersonal skills
- Proficient using IT software and systems
- Previous experience of working with brands such as Elemis, Jessica and Elemental Herbology would be a bonus
What will I get in return?
- A comprehensive wellbeing programme including weekly exercise classes
- Free Gym and Health Club membership
- Event tickets to Festival of Speed, Horse racing and Revival
- 15% commission on retail when targets are achieved
- Free 30-minute treatments and products at taster prices
- Reduced fees for personal training
- Certified training and development opportunities
- Free uniform and staff meals when on shift
- A health cash plan to redeem medical costs plus more
- Entry into the company bonus scheme
Click 'apply' now!
Assistant Spa Manager - Goodwood Hotel employer: The Goodwood Group
Contact Detail:
The Goodwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Manager - Goodwood Hotel
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service and team leadership shine through. Be ready to share examples of how you've motivated teams and created amazing customer experiences.
✨Tip Number 3
Do your homework! Research Goodwood Hotel and their Waterbeach Spa. Understand their values and what makes them unique, so you can tailor your conversation and show you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Goodwood and ready to dive into the spa world with us.
We think you need these skills to ace Assistant Spa Manager - Goodwood Hotel
Some tips for your application 🫡
Show Your Passion for Spa Management: When writing your application, let your enthusiasm for the spa industry shine through! Share your experiences and what excites you about working in a luxury spa environment like Waterbeach. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional customer experiences.
Highlight Your Leadership Skills: As an Assistant Spa Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've motivated teams in the past and any specific achievements that demonstrate your ability to inspire others. We love seeing examples of how you've created a positive work culture!
Be Specific About Your Experience: Tailor your application by including specific details about your previous roles, especially those related to beauty therapy and customer service. Mention any experience with brands like Elemis or managing treatment schedules, as this will show us you understand the demands of the role and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed! It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it shows us you’re keen on joining our team at Goodwood Estate!
How to prepare for a job interview at The Goodwood Group
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with the Waterbeach Spa and its offerings. Research the treatments, products like Elemis, and any unique services they provide. This will show your genuine interest and help you answer questions about how you can enhance the customer experience.
✨Showcase Your Leadership Skills
As an Assistant Spa Manager, you'll need to inspire your team. Prepare examples of how you've successfully managed and developed a team in the past. Think about specific situations where you motivated staff to meet targets or improved service excellence.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to delivering exceptional customer service. Share stories that highlight your ability to anticipate customer needs and create memorable experiences. This is crucial for a role focused on high-touch customer interactions.
✨Prepare for Financial Discussions
Since you'll be responsible for revenue forecasts and cost control, brush up on your financial knowledge. Be prepared to discuss how you’ve managed budgets in previous roles and how you would approach maintaining profitability at the spa.
