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- Tasks: Welcome guests and ensure a smooth check-in process at our Health Club & Spa.
- Company: Join a vibrant health and wellness environment focused on exceptional customer experiences.
- Benefits: Enjoy a competitive pay of £12.21 plus holiday allowance, with opportunities for growth.
- Why this job: Be the face of our spa, creating memorable experiences while working in a fun atmosphere.
- Qualifications: Customer service experience is key; passion and attention to detail are essential.
- Other info: Spa experience is a bonus, but not required—bring your enthusiasm!
The predicted salary is between 25000 - 35000 £ per year.
First impressions really do count, and you'll be the one making them, with a warm and friendly welcome. You'll provide a professional and efficient level of service, responsible for ensuring our Front of House runs smoothly, assisting members and hotel guests with Health Club and Spa inquiries.
You will help deliver a high-touch customer experience, with excellent attention to detail, providing a duty of care to our customers with your awareness of Health and Safety. You'll help ensure housekeeping tasks are completed, carry out membership tours, and provide accurate and timely verbal and written communication for our members and guests.
Basic pay £12.21 plus Holiday allowance = £13.68
Role Responsibilities
- Greet guests warmly and ensure a courteous and efficient check-in process.
- Ensure all guest accounts are settled in full and guest satisfaction is checked during check-out.
- Share guest feedback with the Manager and therapists.
- Assist in scheduling colleagues and services by handling pre-bookings and bookings for all services offered, scheduling to minimize gaps and maximize booking space.
- Ensure timely and accurate billing of guest services.
- Stay updated on promotional offers and upsell services to guests, supporting the team in achieving retail sales goals.
- Prepare scheduling notes for the team, including guest arrivals, pre-payments, and ensuring treatment allocations match guest requirements.
- Demonstrate great communication and IT skills, including proficiency in Microsoft Office.
What you'll have:
- People person with excellent customer service skills
- Experience working in a customer-facing role within a Health and Wellbeing environment
- Great communication and IT skills, including Microsoft Office
- Passion for your work
- Attention to detail
- A sense of fun!
- Experience working in a Spa environment is desired but not essential.
Health Club & Spa Receptionist - Chichester employer: The Goodwood Estate
Contact Detail:
The Goodwood Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club & Spa Receptionist - Chichester
✨Tip Number 1
Familiarise yourself with the specific services and treatments offered at our Health Club and Spa. This knowledge will not only help you answer guest inquiries confidently but also allow you to upsell services effectively during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This can help you refine your greeting techniques and improve your ability to handle various guest situations, ensuring you make a great first impression.
✨Tip Number 3
Stay updated on health and safety protocols relevant to the spa and wellness industry. Being knowledgeable about these guidelines will demonstrate your commitment to guest safety and enhance your credibility during the interview process.
✨Tip Number 4
Showcase your enthusiasm for the role by researching current trends in the health and wellness sector. Discussing these trends during your interview can highlight your passion for the industry and your proactive approach to staying informed.
We think you need these skills to ace Health Club & Spa Receptionist - Chichester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in health and wellbeing environments. Emphasise any roles where you provided a warm welcome or managed guest inquiries.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your skills align with the responsibilities of the Health Club & Spa Receptionist role. Mention your attention to detail and ability to create a friendly atmosphere.
Showcase Communication Skills: Since great communication is key for this role, provide examples in your application of how you've effectively communicated with customers in previous positions. Highlight any experience with IT systems, especially Microsoft Office.
Highlight Relevant Experience: If you have experience in a spa environment, make sure to mention it. If not, focus on any customer-facing roles that demonstrate your ability to handle inquiries and provide excellent service.
How to prepare for a job interview at The Goodwood Estate
✨Show Your People Skills
As a Health Club & Spa Receptionist, you'll be the first point of contact for guests. Make sure to demonstrate your excellent customer service skills during the interview by sharing examples of how you've successfully interacted with customers in the past.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when it comes to billing and scheduling. Be prepared to discuss specific instances where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety is crucial in this environment. Brush up on relevant protocols and be ready to discuss how you would ensure guest safety and satisfaction during your interview.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, particularly in Microsoft Office, be ready to talk about your experience with these tools. You might even want to mention any specific software you've used in previous jobs that could be relevant.
