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- Tasks: Be the first point of contact for customers, resolving ticketing queries and supporting events.
- Company: Join a vibrant team at Goodwood, known for its exciting events and customer focus.
- Benefits: Enjoy a bonus scheme, free gym membership, discounted products, and free event tickets.
- Why this job: Make a difference by delivering outstanding customer experiences in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible hours during events and opportunities for growth within the company.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Customer Service Executive to join our Ticket Office team. In this role, you’ll be the first point of contact for our customers, responding to ticketing queries and resolving issues via email and occasionally by phone. You’ll also support a variety of administrative and sales-related tasks in the lead-up to and during our headline events. You’ll thrive in a fast-paced environment, be highly organised, and have exceptional attention to detail. Most importantly, you’ll share our passion for delivering outstanding customer experiences.
What you’ll do:
- Respond to customer queries via email and occasionally by phone, ensuring timely and professional communication.
- Provide guidance on digital ticketing, including the Goodwood Ticket App.
- Process ticket bookings, refunds, and VAT receipts accurately.
- Support operational tasks during motorsport and horseracing events.
- Identify and pass on potential sales opportunities.
- Assist with charity ticket bookings and lost property processes.
What you’ll bring:
- Previous experience in a customer service role.
- Excellent written and verbal communication skills.
- Strong IT skills, including Outlook, Word and Excel.
- Ability to work at pace while maintaining accuracy.
- A flexible approach to working hours, especially during events.
What you’ll get:
- Annual bonus scheme
- Free gym membership and Health Cash Plan
- Discounted products and services across the estate
- Free tickets to Goodwood events
- Group Performance Share scheme
If you’re interested, apply today!
Customer Services Executive - Chichester employer: The Goodwood Estate
Contact Detail:
The Goodwood Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive - Chichester
✨Tip Number 1
Get to know the company! Research Goodwood and its events so you can chat about them during your interview. Showing genuine interest will make you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your ability to communicate clearly and professionally. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks at once, especially in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of our team.
We think you need these skills to ace Customer Services Executive - Chichester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled queries and resolved issues, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, attention to detail is key!
Tailor Your Application: Don’t just send a generic application! Tailor your responses to match the job description. Show us how your skills and experiences align with what we’re looking for in a Customer Services Executive.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company!
How to prepare for a job interview at The Goodwood Estate
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you use to ensure customer satisfaction. This will show that you understand the importance of delivering outstanding customer experiences.
✨Familiarise Yourself with Digital Ticketing
Since the role involves guiding customers on digital ticketing, make sure you know the ins and outs of the Goodwood Ticket App. If possible, download it and explore its features. Being able to speak confidently about it during the interview will demonstrate your proactive approach and genuine interest in the role.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills and attention to detail. Think of times when you successfully managed multiple tasks or resolved issues efficiently. This is crucial for a fast-paced environment like the one you’ll be working in.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific customer queries or operational tasks during events. Practising these types of questions can help you articulate your thought process clearly and show that you can think on your feet.
