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- Tasks: Ensure guest satisfaction overnight by managing late check-ins and inquiries.
- Company: Prestigious hospitality venue in Chichester with a focus on guest experience.
- Benefits: Wellbeing programme, free meals on shifts, and gym membership.
- Why this job: Join a dynamic team and make a difference in guests' overnight experiences.
- Qualifications: Strong customer service skills and teamwork abilities.
- Other info: Shifts from 10.45pm to 7.15am on a rota basis.
The predicted salary is between 22000 - 26000 £ per year.
A prestigious hospitality venue in Chichester is seeking a Night Host/Porter to ensure guest satisfaction overnight.
Responsibilities include:
- Managing late check-ins and inquiries
- General guest support
The ideal candidate will have strong customer service skills and the ability to work well in a team.
Benefits include:
- A wellbeing programme
- Free meals on shifts
- Gym membership
Shifts run from 10.45pm to 7.15am on a rota basis.
Night Guest Experience Lead (Late-Shift) in Chichester employer: The Goodwood Estate
Contact Detail:
The Goodwood Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Experience Lead (Late-Shift) in Chichester
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work night shifts. They can give you insider tips and might even know about openings before they're advertised.
✨Tip Number 2
Show off your customer service skills during interviews. Share specific examples of how you've gone above and beyond for guests in previous roles. This will help us see that you're the perfect fit for ensuring guest satisfaction overnight.
✨Tip Number 3
Be ready for late-night scenarios! Prepare for questions about how you'd handle late check-ins or guest inquiries at odd hours. We want to know you can keep your cool and provide top-notch support when it matters most.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, we love seeing candidates who take the initiative to connect directly with our team.
We think you need these skills to ace Night Guest Experience Lead (Late-Shift) in Chichester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, especially during late shifts when things can get a bit hectic!
Tailor Your Application: Don’t just send out the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Night Guest Experience Lead role. We love seeing candidates who take the time to connect their background with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the perfect fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at The Goodwood Estate
✨Know the Venue Inside Out
Before your interview, make sure to research the hospitality venue thoroughly. Familiarise yourself with its history, values, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to guest satisfaction.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a difficult issue. This will demonstrate your ability to handle late check-ins and inquiries effectively.
✨Emphasise Teamwork
Since the role requires working well in a team, be ready to discuss your experiences collaborating with others. Share specific instances where you contributed to a positive team dynamic, especially during busy or challenging times.
✨Be Ready for Late-Night Scenarios
Given the late shift hours, think about potential challenges you might face during the night. Prepare to discuss how you would handle various situations, such as managing guest complaints or ensuring safety. This will show that you're proactive and ready for the unique demands of the role.