At a Glance
- Tasks: Lead the Waterbeach Spa team and create exceptional customer experiences.
- Company: Join the stunning Goodwood Estate, known for luxury and excellence.
- Benefits: Free gym membership, event tickets, commission on retail sales, and wellness programmes.
- Why this job: Be part of a unique spa offering exclusive treatments and work with top skincare brands.
- Qualifications: NVQ Level 3 in Beauty Therapy and experience in team management required.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Picture yourself as Assistant Spa Manager at the beautiful Goodwood Estate, where you’ll oversee the day to day operations of the Waterbeach Spa. As a natural leader, you’ll inspire and motivate the entire SPA team, creating a culture of care and service excellence, whilst motivating your team to meet their treatment and retail targets. You’ll create and deliver a high touch customer experience, anticipating customer needs and providing a service that surprises and delights.
In this key role, you’ll be responsible for effective treatment schedules to achieve occupancy and utilisation KPIs, whilst ensuring staffing levels and rotas are set accordingly. You’ll be able to produce accurate monthly revenue forecast figures and implement and maintain cost control measures to stay within budgeted levels.
Our team are lucky to be able to work with the #1 luxury skincare brand Elemis and we are also proud to be the only Spa in the area to offer Jennifer Young treatments (treatments for those living with and beyond cancer). No two days are the same for the Waterbeach team, as one day our Therapists could be advising Hotel guests on products, the next performing treatments on VIPs at our exclusive 10-bedroom country retreat Hound Lodge!
What do I need to be successful?
- NVQ Level 3 in Beauty Therapy essential
- Previous experience of working in similar position and environment
- Previous experience of managing and developing a team
- A firm understanding of excellence in customer service
- Excellent personal presentation, communication and interpersonal skills
- Proficient using IT software and systems
- Previous experience of working with brands such as Elemis, Jessica and Elemental Herbology would be a bonus
What will I get in return?
- A comprehensive wellbeing programme including weekly exercise classes
- Free Gym and Health Club membership
- Event tickets to Festival of Speed, Horse racing and Revival
- 15% commission on retail when targets are achieved
- Free 30-minute treatments and products at taster prices
- Reduced fees for personal training
- Certified training and development opportunities
- Free uniform and staff meals when on shift
- A health cash plan to redeem medical costs plus more
- Entry into the company bonus scheme
Click 'apply' now!
Assistant Spa Manager - Goodwood Hotel - Chichester employer: The Goodwood Estate
Contact Detail:
The Goodwood Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Manager - Goodwood Hotel - Chichester
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. You never know who might have a lead on the Assistant Spa Manager role at Goodwood Hotel or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service and team leadership shine through. Share stories that highlight your experience and how you’ve motivated teams in the past.
✨Tip Number 3
Do your homework! Familiarise yourself with Goodwood Hotel and its unique offerings, especially the Waterbeach Spa. Knowing about their treatments and customer experience will help you stand out as a candidate who truly cares.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Spa Manager - Goodwood Hotel - Chichester
Some tips for your application 🫡
Show Your Passion for Spa Management: When writing your application, let your enthusiasm for the spa industry shine through. We want to see how much you care about creating a top-notch customer experience and leading a team to success.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in beauty therapy and team management. We love seeing how your skills align with our needs at Goodwood Hotel!
Be Specific About Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve met targets or improved customer satisfaction in previous roles. We’re keen to know how you can bring that same success to our team.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Goodwood Estate
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with the Waterbeach Spa and its offerings. Research the treatments, products like Elemis, and any unique services they provide. This will show your genuine interest and help you answer questions about how you can enhance the customer experience.
✨Showcase Your Leadership Skills
As an Assistant Spa Manager, you'll need to inspire your team. Prepare examples of how you've successfully managed and developed a team in the past. Think about specific situations where you motivated staff to meet targets or improved service excellence.
✨Demonstrate Customer Service Excellence
Be ready to discuss your understanding of exceptional customer service. Share anecdotes that highlight your ability to anticipate customer needs and create memorable experiences. This is crucial for a role focused on delivering high-touch service.
✨Prepare for Financial Discussions
Since you'll be responsible for revenue forecasts and cost control, brush up on your financial acumen. Be prepared to discuss how you’ve managed budgets or achieved KPIs in previous roles. This will show that you’re not just about the pampering but also the business side of spa management.
