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For Companies At a Glance
- Tasks: Support over 650 users by troubleshooting hardware and software issues daily.
- Company: Join the iconic Goodwood Estate, a vibrant workplace with diverse opportunities.
- Benefits: Enjoy a supportive team environment and opportunities for skill growth.
- Why this job: Be part of a unique culture where no two days are the same and fun is encouraged.
- Qualifications: Previous IT support experience and familiarity with Windows and Microsoft 365 technologies required.
- Other info: Ideal for tech enthusiasts eager to learn and grow in a dynamic setting.
The predicted salary is between 28800 - 43200 £ per year.
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Are you passionate about technology and love solving problems? Join our dynamic IT team at the iconicGoodwood Estate, supporting over 650 users across a diverse and exciting environment.
What You’ll Be Doing
As an IT Support Technician, you’ll be the first point of contact for resolving hardware and software issues. Your day-to-day will include:
- Troubleshooting IT hardware and software across the estate
- Logging and managing incidents, problems, and service requests
- Ensuring timely patching of software vulnerabilities
- Taking ownership of user issues and seeing them through to resolution
- Managing IT onboarding and offboarding processes
- Keeping IT inventory records accurate and up to date
- Creating and maintaining helpful documentation and FAQs
- Diagnosing and resolving technical faults
- Collaborating with the IT Engineering team for escalations
What We’re Looking For
We’re after someone who is:
- Passionate about IT and eager to learn
- Friendly, positive, and proactive
- Detail-oriented and well-organised
- A confident communicator with a great phone manner
- A team player who takes responsibility and enjoys a bit of fun at work
Your Skills & Experience
To thrive in this role, you must have:
- Previous experience in a similar IT support role
- A structured and conscientious approach to customer service
- Familiarity with technologies such as:
- Windows 11 / Windows Server
- Active Directory
- Server Backup Solutions
- Email Hygiene Solutions
Why Join Us?
At Goodwood, you’ll be part of a unique and vibrant workplace where no two days are the same. You’ll have the opportunity to grow your skills, work with a supportive team, and be part of something truly special.
Are you passionate about technology and love solving problems? Join our dynamic IT team at the iconicGoodwood Estate, supporting over 650 users across a diverse and exciting environment.
What You’ll Be Doing
As an IT Support Technician, you’ll be the first point of contact for resolving hardware and software issues. Your day-to-day will include:
What We’re Looking For
We’re after someone who is:
Your Skills & Experience
To thrive in this role, you must have:
Why Join Us?
At Goodwood, you’ll be part of a unique and vibrant workplace where no two days are the same. You’ll have the opportunity to grow your skills, work with a supportive team, and be part of something truly special.
Ready to apply? We’d love to hear from you
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IT Helpdesk Analyst employer: The Goodwood Estate Company Limited
Contact Detail:
The Goodwood Estate Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Active Directory, and Microsoft 365. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you successfully resolved IT issues. This will demonstrate your ability to take ownership of user problems and see them through to resolution, which is a key aspect of the role.
✨Tip Number 3
Showcase your communication skills by practicing how you would explain technical issues to non-technical users. A confident phone manner is essential, so consider role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 4
Research Goodwood Estate and its unique environment to understand its culture and values. Being able to express why you want to work there and how you align with their team spirit will make you stand out as a candidate who is not only qualified but also a good fit for their workplace.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your familiarity with technologies mentioned in the job description, such as Windows 11, Active Directory, and Microsoft 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've successfully resolved IT issues in the past and how you embody the friendly and proactive attitude they are looking for.
Highlight Soft Skills: In your application, emphasise your communication skills and ability to work well in a team. Provide examples of how you've taken responsibility in previous roles and contributed to a positive work environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Helpdesk Analyst.
How to prepare for a job interview at The Goodwood Estate Company Limited
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've solved problems in the past and what excites you about working in IT support.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific scenarios where you've successfully troubleshot hardware or software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Relevant Technologies
Brush up on the technologies mentioned in the job description, such as Windows 11, Active Directory, and Microsoft 365. Being able to speak knowledgeably about these will show you're ready to hit the ground running.
✨Emphasise Teamwork and Communication
Since this role involves collaboration with other teams, highlight your ability to work well with others. Share examples of how you've communicated effectively in previous roles, especially in high-pressure situations.
