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- Tasks: Lead ticketing systems to create seamless guest experiences at world-class events.
- Company: Join the vibrant team at Goodwood, known for its thrilling events.
- Benefits: Competitive salary, free event tickets, discounts, and health club access.
- Why this job: Be at the heart of exciting events and make a real impact on guest experiences.
- Qualifications: Passionate about great experiences, detail-oriented, and tech-savvy.
- Other info: Enjoy a unique working environment with opportunities for fun and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Every year, we surprise and delight hundreds of thousands of guests at Goodwood’s world-class events. Picture yourself at the heart of our headline moments - motorsport, horseracing and Goodwoof - making sure every guest’s journey through our ticketing and access points is seamless.
As our energetic and enthusiastic Ticketing Systems & Operations Planner, you’ll be a key member of the Ticket Office Operations Team, reporting to the Ticketing Systems & Operations Manager. You’ll take the lead in optimising ticketing and accreditation systems to create seamless experiences for every guest - building and maintaining event set-ups in our ticketing platform, managing access for staff, contractors and media, and enabling smooth ingress and egress at every event. On site, you’ll provide hands-on support, resolve ticketing issues and ensure casual teams are equipped with clear processes and best-practice guidance.
What you’ll do
- Create, manage and optimise events within Goodwood’s ticketing system (AudienceView).
- Ensure accurate pricing, booking journeys and guest information across all events.
- Manage digital ticket delivery and maintain consistent, reliable processes.
- Oversee the accreditation process (Teamcard Accreditation) for non-public attendees.
- Create and manage events within the access control system (Teamcard).
- Plan and deliver entry procedures for major events, including motorsport, horseracing and Goodwoof.
- Produce clear documentation and briefing materials for casual teams.
- Work closely with event staffing teams to ensure appropriate coverage at ticketing points.
- Collaborate across departments to support and enhance Goodwood’s digital ticketing strategy.
You’ll be someone who is
- Passionate about delivering great experiences
- Positive, friendly and solutions-focused
- Exceptionally attentive to detail
- Highly organised with the ability to prioritise effectively
- Proactive and accountable
- Confident working with technology and new systems
- Able to multitask and perform well under pressure
- Thrives both independently and collaboratively
- Brings a great sense of fun
You will need reliable transport due to the rural location of the Estate.
What you’ll get
- A competitive salary that reflects your skills and experience
- Free tickets to our world-famous events
- Access to our Group Performance Share scheme
- Free onsite parking
- Discounts across the estate, including dining and retail
- Access to our Health Club and wellbeing initiatives
- A unique working environment like no other
Apply today!
Ticketing Systems and Operations Planner in Chichester employer: The Goodwood Estate Company Limited
Contact Detail:
The Goodwood Estate Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Systems and Operations Planner in Chichester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Goodwood and its events. Show your passion for delivering great experiences and be ready to discuss how you can optimise ticketing systems. Tailor your answers to reflect the role's requirements.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with technology and your ability to multitask under pressure, as these are key for the Ticketing Systems & Operations Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Goodwood team and contributing to those unforgettable guest experiences.
We think you need these skills to ace Ticketing Systems and Operations Planner in Chichester
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for creating great experiences! In your application, share specific examples of how you've delivered exceptional service or resolved issues in the past. This will help us understand your passion for the role.
Be Detail-Oriented: We love candidates who pay attention to detail. Make sure your application is free from typos and clearly outlines your relevant experience. Highlight any specific projects where you’ve managed systems or processes effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in our job description. Show us how your background aligns with what we’re looking for in a Ticketing Systems & Operations Planner.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at The Goodwood Estate Company Limited
✨Know Your Ticketing Systems
Familiarise yourself with ticketing systems like AudienceView and Teamcard. Be ready to discuss how you would optimise these platforms for seamless guest experiences, as this will show your understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved ticketing issues in the past. Highlight your proactive approach and solutions-focused mindset, as these traits are crucial for ensuring smooth operations during events.
✨Demonstrate Attention to Detail
Since the role requires exceptional attention to detail, be prepared to discuss how you manage accuracy in pricing and booking journeys. Bring up any relevant experiences where your meticulousness made a difference.
✨Emphasise Team Collaboration
Talk about your experience working collaboratively across departments. Goodwood values teamwork, so share examples of how you've successfully partnered with others to enhance processes or deliver great guest experiences.
