At a Glance
- Tasks: Be the friendly face of The Kennels Shop and Park Golf Shop, delivering exceptional service.
- Company: Join a fun and inspiring team at Goodwood, known for high standards.
- Benefits: Enjoy well-being programmes, event tickets, health plans, and training opportunities.
- Other info: Knowledge of golf is a bonus, but not required.
- Why this job: Make memorable experiences for guests in a fast-paced, dynamic environment.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
As our Retail Service Assistant you will be the welcoming face of The Kennels Shop and also at our Park Golf Shop. Within this exciting role you will be providing exceptional service in a fast‑paced environment, whilst ensuring Goodwood’s high standards are adhered to on a daily basis. You’ll be an integral part of our team which prides itself on providing memorable experiences, achieving Goodwood’s high standards, all within a progressive, fast‑paced, fun and inspiring team environment. The ability to multitask and be proactive are a must within this role. You will be responsible for enabling our members and their guests to have an exceptional customer journey, whether they are checking in for an experience or you are serving them in our well‑stocked Retail Shop. You will effectively deal with all customer queries with a can ‘do attitude.
What you’ll have:
- Positive and friendly with a “can do attitude”
- Target and service minded
- Ability to anticipate guests needs and exceed their expectations
- Previous experience of working in a customer service environment is essential
- A knowledge of Golf is beneficial but not essential
What you’ll get:
- Access to a comprehensive well-being programme
- Membership of the Goodwood Health Club
- Tickets to our major events
- A health cash plan
- Training and development opportunities
Retail Service Assistant - Chichester employer: The Goodwood Estate Company Limited
At Goodwood, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters personal and professional growth. As a Retail Service Assistant in Chichester, you'll enjoy a range of benefits including access to our well-being programme, health club membership, and opportunities for training and development, all while being part of a dynamic team dedicated to creating memorable experiences for our guests.
Contact Details:
The Goodwood Estate Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Service Assistant - Chichester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Goodwood Estate Company Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Goodwood Estate Company Limited!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Goodwood Estate Company Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Goodwood Estate Company Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Goodwood Estate Company Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Goodwood Estate Company Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
