Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage retail operations and deliver exceptional customer experiences at Goodwood's events.
- Company: Join the vibrant team at Goodwood, known for its luxury brand presentation.
- Benefits: Full-time role with competitive salary and opportunities for career growth.
- Why this job: Be part of exciting events and lead a passionate team in a dynamic environment.
- Qualifications: Proven retail experience and strong leadership skills required.
- Other info: Bring your enthusiasm and creativity to a fun and fast-paced retail setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are seeking an experienced Retail Operations Manager to join our Retail Team at Goodwood. Reporting to the Retail General Manager, you will be responsible for managing and driving retail operations across the Estate’s on-site retail outlets and event pop-up stores. This is a highly operational role, focused on delivering exceptional customer experiences, maximising sales opportunities and ensuring retail performance is delivered in line with budget. You will play a key role in planning, setting up and delivering retail operations for Goodwood’s major events.
Key Responsibilities
- Manage Goodwood’s day-to-day retail operations across permanent and temporary retail outlets
- Plan, organise and deliver the set-up and breakdown of all retail stores and pop-ups for Goodwood events
- Ensure the highest standards of luxury brand presentation across all retail stores and displays
- Develop and manage retail event CPAs and support post-event reviews and 360 business reporting
- Liaise with internal stakeholders and external partners to support the successful delivery of event retail
People Management
- Line manage the Retail Administration Assistant, Warehouse Operative and Stock Supervisor
- Recruit, train and manage retail event staff
- Lead by example in delivering excellent customer service and mentor others within the team
Stock, Systems & Administration
- Oversee stock control, stock movement and stock-taking processes, identifying slow-moving or low stock items
- Ensure all purchase orders and invoicing are processed accurately and on time
- Support warehouse operations, ensuring online orders are packed and dispatched daily with correct documentation
- Manage tills, cashing up, floats and reporting during events
General
- Maintain a proactive, organised and professional approach across all responsibilities
- Undertake additional duties as required to support the wider Retail Team
About You
Qualities & Behaviours
- Passionate about retail and delivering outstanding customer experiences
- Positive, friendly and solutions-focused with a strong “can do” attitude
- Highly organised with excellent attention to detail
- Proactive, self-motivated and accountable
- Confident decision-maker with strong influencing and negotiation skills
- An excellent communicator who enjoys working as part of a team
- Brings enthusiasm, energy and a sense of fun to the role
Skills & Experience
- Proven retail experience to Area Manager level in a fast-paced environment, ideally within an apparel or fashion brand
- Experience managing large retail teams
- Event retail or event management experience (desirable)
- Excellent visual merchandising skills
- Strong working knowledge of retail systems, Excel and Word
- Full, clean driving licence and access to reliable transport
- Able to live within a reasonable commuting distance of the Goodwood Estate
Retail Operations Manager - Chichester employer: The Goodwood Estate Company Limited
Contact Detail:
The Goodwood Estate Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager - Chichester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with event management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Goodwood and its retail operations. Show us you’re passionate about delivering exceptional customer experiences and how you can contribute to maximising sales opportunities.
✨Tip Number 3
Practice your pitch! Be ready to discuss your previous retail management experiences and how they relate to the role. Highlight your skills in leading teams and managing events to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Retail Operations Manager - Chichester
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! We want to see how much you love delivering outstanding customer experiences and how that passion can benefit our team at Goodwood.
Tailor Your Experience: Make sure to highlight your relevant experience in retail operations, especially if you've managed large teams or worked in fast-paced environments. We’re looking for someone who can hit the ground running, so connect your past roles to what we do here!
Be Organised and Detail-Oriented: In your application, demonstrate your organisational skills and attention to detail. Mention specific examples of how you've successfully managed stock control or event setups in the past. This will show us you're the proactive and accountable person we need!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Goodwood Estate Company Limited
✨Know Your Retail Operations
Make sure you brush up on your knowledge of retail operations, especially in a fast-paced environment. Be ready to discuss your previous experiences managing teams and driving sales, as this role is all about delivering exceptional customer experiences.
✨Showcase Your Event Management Skills
Since this position involves planning and executing retail operations for events, prepare examples of your past event management experiences. Highlight how you’ve successfully set up and broken down retail spaces, and any challenges you overcame during those events.
✨Demonstrate Leadership Qualities
As a Retail Operations Manager, you'll be leading a team. Be prepared to talk about your leadership style and how you motivate and mentor your team. Share specific instances where you’ve improved team performance or customer service.
✨Be Ready with Data
This role requires a strong understanding of retail performance metrics. Familiarise yourself with key performance indicators (KPIs) and be ready to discuss how you've used data to drive decisions in your previous roles. This will show that you’re not just operationally savvy but also data-driven.
