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For Companies At a Glance
- Tasks: Be the first point of contact for customers, resolving ticketing queries and supporting events.
- Company: Join a vibrant team at Goodwood, known for its exciting events and customer focus.
- Benefits: Enjoy an annual bonus, free gym membership, discounted services, and free event tickets.
- Why this job: Make a difference by delivering outstanding customer experiences in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible hours during events and opportunities for growth within the company.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Customer Service Executive to join our Ticket Office team. In this role, you’ll be the first point of contact for our customers, responding to ticketing queries and resolving issues via email and occasionally by phone. You’ll also support a variety of administrative and sales-related tasks in the lead-up to and during our headline events. You’ll thrive in a fast-paced environment, be highly organised, and have exceptional attention to detail. Most importantly, you’ll share our passion for delivering outstanding customer experiences.
What you’ll do
- Respond to customer queries via email and occasionally by phone, ensuring timely and professional communication.
- Provide guidance on digital ticketing, including the Goodwood Ticket App.
- Process ticket bookings, refunds, and VAT receipts accurately.
- Support operational tasks during motorsport and horseracing events.
- Identify and pass on potential sales opportunities.
- Assist with charity ticket bookings and lost property processes.
What you’ll bring
- Previous experience in a customer service role.
- Excellent written and verbal communication skills.
- Strong IT skills, including Outlook, Word and Excel.
- Ability to work at pace while maintaining accuracy.
- A flexible approach to working hours, especially during events.
What you’ll get
- Annual bonus scheme
- Free gym membership and Health Cash Plan
- Discounted products and services across the estate
- Free tickets to Goodwood events
- Group Performance Share scheme
If you’re interested, apply today!
Customer Services Executive - Chichester employer: The Goodwood Estate Company Limited
Contact Detail:
The Goodwood Estate Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive - Chichester
✨Tip Number 1
Make sure to research the company and its events before your interview. Knowing about their ticketing processes and customer service values will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via email and phone, try role-playing common customer queries with a friend. This will help you feel more confident and prepared for real interactions.
✨Tip Number 3
Show off your organisational skills by sharing examples of how you've managed multiple tasks in a fast-paced environment. Whether it's during events or in previous jobs, having solid examples ready will impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining our team at Goodwood!
We think you need these skills to ace Customer Services Executive - Chichester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled queries and resolved issues, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your attention to detail, especially since you'll be dealing with ticketing queries.
Tailor Your Application: Don’t just send a generic application! Tailor your responses to match the job description. Mention your passion for delivering outstanding customer experiences and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Goodwood Estate Company Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle common ticketing queries and resolve issues, as this role is all about providing outstanding customer experiences.
✨Familiarise Yourself with Digital Ticketing
Since you'll be guiding customers on digital ticketing and the Goodwood Ticket App, make sure you understand how these systems work. If possible, download the app and explore its features so you can speak confidently about it during the interview.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your ability to stay organised in a fast-paced environment. Think of times when you successfully managed multiple tasks or resolved issues quickly while maintaining accuracy—this will show you’re a great fit for the role.
✨Highlight Your Communication Skills
Practice articulating your thoughts clearly and professionally, both verbally and in writing. Since you'll be responding to customer queries via email and phone, showcasing your excellent communication skills will be key to impressing the interviewers.