At a Glance
- Tasks: Be the first point of contact for customers, resolving ticketing queries and supporting events.
- Company: Join a vibrant team at Goodwood, known for its exciting events and customer focus.
- Benefits: Enjoy an annual bonus, free gym membership, discounted services, and free event tickets.
- Other info: Flexible hours during events and opportunities for growth within the company.
- Why this job: Make a difference by delivering outstanding customer experiences in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Customer Service Executive to join our Ticket Office team. In this role, you’ll be the first point of contact for our customers, responding to ticketing queries and resolving issues via email and occasionally by phone. You’ll also support a variety of administrative and sales-related tasks in the lead-up to and during our headline events. You’ll thrive in a fast-paced environment, be highly organised, and have exceptional attention to detail. Most importantly, you’ll share our passion for delivering outstanding customer experiences.
What you’ll do
- Respond to customer queries via email and occasionally by phone, ensuring timely and professional communication.
- Provide guidance on digital ticketing, including the Goodwood Ticket App.
- Process ticket bookings, refunds, and VAT receipts accurately.
- Support operational tasks during motorsport and horseracing events.
- Identify and pass on potential sales opportunities.
- Assist with charity ticket bookings and lost property processes.
What you’ll bring
- Previous experience in a customer service role.
- Excellent written and verbal communication skills.
- Strong IT skills, including Outlook, Word and Excel.
- Ability to work at pace while maintaining accuracy.
- A flexible approach to working hours, especially during events.
What you’ll get
- Annual bonus scheme
- Free gym membership and Health Cash Plan
- Discounted products and services across the estate
- Free tickets to Goodwood events
- Group Performance Share scheme
If you’re interested, apply today!
Customer Services Executive - Chichester employer: The Goodwood Estate Company Limited
Join our dynamic team at Goodwood, where we prioritise exceptional customer service and a vibrant work culture. As a Customer Services Executive in Chichester, you'll enjoy a range of benefits including an annual bonus scheme, free gym membership, and discounted products, all while working in a fast-paced environment that fosters personal growth and development. With opportunities to engage in exciting events and a commitment to employee well-being, Goodwood is the perfect place for those seeking meaningful and rewarding employment.
Contact Details:
The Goodwood Estate Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive - Chichester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Goodwood Estate Company Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Goodwood Estate Company Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive - Chichester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Goodwood Estate Company Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Goodwood Estate Company Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Goodwood Estate Company Limited!
How to prepare for a job interview at The Goodwood Estate Company Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
