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- Tasks: Lead the Waterbeach Spa team and create exceptional customer experiences.
- Company: Join the stunning Goodwood Estate, known for luxury and excellence.
- Benefits: Wellbeing programme, free gym membership, event tickets, and commission on retail sales.
- Why this job: Be part of a unique spa offering exclusive treatments and work with top skincare brands.
- Qualifications: NVQ Level 3 in Beauty Therapy and experience in team management required.
- Other info: Enjoy certified training opportunities and a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Picture yourself as Assistant Spa Manager at the beautiful Goodwood Estate, where you’ll oversee the day to day operations of the Waterbeach Spa. As a natural leader, you’ll inspire and motivate the entire SPA team, creating a culture of care and service excellence, whilst motivating your team to meet their treatment and retail targets. You’ll create and deliver a high touch customer experience, anticipating customer needs and providing a service that surprises and delights.
Responsibilities
- In this key role, you’ll be responsible for effective treatment schedules to achieve occupancy and utilisation KPIs, whilst ensuring staffing levels and rotas are set accordingly.
- You’ll be able to produce accurate monthly revenue forecast figures & implement and maintain cost control measures to stay within budgeted levels.
- Our team are lucky to be able to work with the #1 luxury skincare brand Elemis and we are also proud to be the only Spa in the area to offer Jennifer Young treatments (treatments for those living with and beyond cancer).
- No two days are the same for the Waterbeach team, as one day our Therapists could be advising Hotel guests on products, the next performing treatments on VIPS at our exclusive 10-bedroom country retreat Hound Lodge!
What do I need to be successful?
- NVQ Level 3 in Beauty Therapy essential
- Previous experience of working in similar position and environment
- Previous experience of managing and developing a team
- A firm understanding of excellence in customer service
- Excellent personal presentation, communication and interpersonal skills
- Proficient using IT software and systems
- Previous experience of working with brands such as Elemis, Jessica and Elemental Herbology would be a bonus
What will I get in return?
- A comprehensive wellbeing programme including weekly exercise classes
- Free Gym and Health Club membership
- Event tickets to Festival of Speed, Horse racing and Revival
- 15% commission on retail when targets are achieved
- Free 30-minute treatments and products at taster prices
- Reduced fees for personal training
- Certified training and development opportunities
- Free uniform and staff meals when on shift
- A health cash plan to redeem medical costs plus more
- Entry into the company bonus scheme
Click 'apply' now!
Assistant Spa Manager - Goodwood Hotel - Chichester employer: The Goodwood Estate Company Limited
Contact Detail:
The Goodwood Estate Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Manager - Goodwood Hotel - Chichester
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. You never know who might have a lead on the perfect Assistant Spa Manager role or can put in a good word for you.
✨Tip Number 2
Show up in style! When you get an interview, dress to impress and embody the luxury vibe of the Goodwood Estate. Your personal presentation speaks volumes about your commitment to excellence.
✨Tip Number 3
Prepare to shine! Research the Waterbeach Spa and its offerings, especially the Elemis brand. Being knowledgeable about their treatments will help you stand out as a candidate who truly cares about customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Spa Manager - Goodwood Hotel - Chichester
Some tips for your application 🫡
Show Your Passion for Spa Management: When writing your application, let your enthusiasm for the spa industry shine through. We want to see how your experience aligns with our values and how you can inspire a team to deliver exceptional service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Spa Manager role. Highlight relevant experiences, especially in managing teams and delivering customer service excellence, so we can see why you're the perfect fit.
Be Specific About Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to meet targets and improve operations. We love numbers, so if you’ve boosted revenue or improved customer satisfaction, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Goodwood Hotel!
How to prepare for a job interview at The Goodwood Estate Company Limited
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with the Waterbeach Spa and its offerings. Research the treatments, products like Elemis, and any unique services they provide. This will show your genuine interest and help you answer questions about how you can enhance the customer experience.
✨Showcase Your Leadership Skills
As an Assistant Spa Manager, you'll need to inspire your team. Prepare examples of how you've successfully managed and developed a team in the past. Think about specific situations where you motivated staff or improved service standards, as this will demonstrate your capability to lead effectively.
✨Understand Customer Service Excellence
Be ready to discuss what excellent customer service means to you. Think of scenarios where you went above and beyond for a customer or how you handled difficult situations. This will highlight your commitment to creating a high-touch customer experience that surprises and delights.
✨Prepare for Financial Discussions
Since you'll be responsible for revenue forecasts and cost control, brush up on your financial knowledge. Be prepared to discuss how you would manage budgets and achieve KPIs. Having a clear plan or strategy in mind will impress the interviewers and show you're ready for the role.
