At a Glance
- Tasks: Manage client campaigns, ensuring performance meets KPIs and delivering valuable insights.
- Company: The GoodNet, a rapidly growing media optimisation company focused on sustainability.
- Benefits: Competitive salary, flexible hours, 25 days holiday, and summer Fridays.
- Other info: Dynamic work environment with opportunities for mentorship and career growth.
- Why this job: Join a purpose-driven team making a real impact in the media landscape.
- Qualifications: 4+ years in programmatic advertising with strong analytical and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The GoodNet is a media optimisation company focused on using sustainability as a live performance signal rather than just a post‑campaign metric. Through our GoodIQ platform, The GoodNet helps brands plan, optimise and measure campaigns using signals that sharpen decisions and improve targeting. GoodIQ enables real‑time optimisation against 200+ data points, reducing waste and improving efficiency at scale. The platform also unifies performance and responsibility outcomes in one view, feeding directly back into future optimisation. By connecting sustainability data to live campaign delivery, The GoodNet helps brands achieve smarter media decisions and stronger results from every impression.
About the role
The Client Success Manager is responsible for owning the delivery, performance, and optimisation of The GoodNet campaigns for a portfolio of clients, ensuring activity meets agreed KPIs and delivers meaningful value. A successful Client Success Manager focuses on campaign outcomes and performance insight – whilst building relationships with key clients and working closely with our Sales team – to help drive retention and growth for the business.
What you'll do:
- Lead the day‑to‑day management of live campaigns, acting as the primary point of contact for clients, proactively coordinating across the Sales and Data & Insights teams to ensure seamless delivery and a strong client experience.
- Own campaign execution across both self‑serve (SSP) and managed service (DSP) campaigns, including setup, pacing, performing monitoring, optimisation and troubleshooting.
- Translate campaign performance into clear, actionable insights for clients, confidently communicating results, recommendations, and strategic next steps.
- Investigate and resolve delivery or performance issues using available DSP and SSP data, clearly articulating root causes internally and externally and driving timely resolution.
- Partner with Client Sales to support account growth, using performance insights to identify upsell and cross‑sell opportunities and contribute to long‑term client strategy.
- Champion the client voice internally, sharing feedback, learnings, and opportunities to improve product, delivery and overall client experience, working with the Head of Client Success to inform wider operational thinking.
- Set the standard for best‑in‑class QA across campaign set‑up and reporting, ensuring accuracy, consistency, and confidence in all client‑facing outputs.
- Support and mentor Client Success Executives, guiding them on both campaign delivery excellence and client communication best practices.
- Actively contribute to the evolution of the Client Success process, to improve workflows, documentation, and ways of working to better serve clients and scale the function.
Who you are:
- 4+ years of programmatic advertising experience in a digital agency or ad operations role, with strong hands‑on experience managing programmatic campaigns across core DSPs (DV360, Bliss, TTD etc.) and/or SSPs (Index, PubMatic, Magnite etc.)
- Proven ability to optimise campaigns to meet performance KPIs.
- Confident working directly with agencies and clients in a delivery‑focused role.
- Strong analytical skills with experience working with campaigns data in Excel and other reporting tools.
- Excellent attention to detail and a proactive, solutions‑oriented mindset.
- Clear and confident communicator across both technical and commercial conversations.
- An understanding of purpose, sustainability and ESG across the media landscape.
Why choose us?
- Competitive OTE schemes for all TGN roles
- 25 days holiday with the opportunity to buy or sell up to four more days
- Additional day of annual leave to celebrate your birthday
- Core working hours 10am‑4pm with the chance to be flexible either side depending on your schedule
- Summer Fridays with an early finish in the summer months
- Access to over 500+ office locations across London via our Fora Membership
- Training Course Library and Mentor Programme
- Quarterly company socials
We are committed to equal employment opportunities. Beyond this, we actively seek to build a team of people with diverse backgrounds and experiences.
Client Success Manager employer: The GoodNet
The GoodNet is an exceptional employer, offering a dynamic work environment that champions sustainability and innovation in media optimisation. With competitive OTE schemes, generous holiday allowances, and a commitment to employee growth through training and mentorship, we foster a culture of collaboration and excellence. Our flexible working hours and access to numerous office locations across London further enhance the work-life balance, making The GoodNet a rewarding place for those passionate about making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for The GoodNet and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like The GoodNet are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with The GoodNet on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at The GoodNet. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit The GoodNet. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of The GoodNet:Show us that you’ve done your homework! In your application, briefly mention what you admire about The GoodNet’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at The GoodNet
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at The GoodNet will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At The GoodNet, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
