At a Glance
- Tasks: Be the friendly face of our practice, helping patients with appointments and queries.
- Company: Join a vibrant GP practice dedicated to patient care and community support.
- Benefits: Gain valuable experience in healthcare with a supportive team and training opportunities.
- Other info: Fast-paced role with a diverse team and excellent career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in a GP surgery is essential; strong communication and empathy are key.
The predicted salary is between 23000 - 26000 £ per year.
The Goodinge Group Practice is a hub for the community, dedicated to delivering patient-centred care. We are a forward-thinking and busy training practice, with a diverse and committed team, and a proactive member of the Primary Care Network. We are looking for an experienced receptionist, who is proactive, energetic, and flexible to join our reception team.
Main duties of the job:
- As a receptionist, you are the face of the Goodinge Group Practice, supporting patients with appointments, queries, and requests, either in person, over the phone, by email, or via other online platforms.
- Being a confident and strong communicator is essential, and you also need to have empathy, patience, and be adaptable.
- You will be working with a strong and dedicated team, so have a good support network around you, but it is important that you also have the ability to work independently, as the workload is varied with reception and administrative tasks.
Prior experience working in a GP surgery is required; however, training will be given to the right candidate, and the ability to navigate around various GP IT programmes is essential.
About us:
The Goodinge Group Practice is a busy and fast-paced GP surgery, but also a rewarding place to work. You have a vast support network of colleagues from various backgrounds and specialities around you. Join an established practice with aligned views on delivering positive care experiences for our patients and community.
Job responsibilities:
- Meet & Greet patients, visitors, and third parties.
- Assist patients and third parties with appointments, referrals, queries, and requests in a polite, professional, and timely manner.
- Answer telephone calls and respond to emails and communications via various formats.
- Support both non-clinical and clinical colleagues (GPs, Nurses, PAs, and HCAs).
- Focusing and accuracy is essential.
A full job description will be given to the successful candidate.
Person Specification:
Experience:
- Experience working within a GP practice or another healthcare sector is essential due to the complex nature of the role.
- We would prefer an individual with experience working in a GP surgery and has used EMIS Web, Accurx, Docman, Footfall, and other NHS and GP IT systems.
Knowledge and skills:
- Good customer service in the healthcare industry.
- Able to adapt to various scenarios to support patients and colleagues.
- Be empathetic and supportive to patients' needs.
- Be able to work in a fast-paced and challenging environment.
- Be a team player.
- Basic IT skills.
- Good verbal and written skills.
- Understanding the workings of a GP surgery.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Practice Receptionist in London employer: The Goodinge Group Practice
The Goodinge Group Practice is an exceptional employer, offering a supportive and dynamic work environment where you can thrive as a GP Practice Receptionist. With a strong focus on patient-centred care, our diverse team fosters collaboration and growth, providing ample opportunities for professional development while ensuring a rewarding experience in the heart of the community.
Contact Details:
The Goodinge Group Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Practice Receptionist in London
✨Tip Number 1
Get to know the practice! Research The Goodinge Group Practice and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling various scenarios, from answering queries to managing appointments.
✨Tip Number 3
Network with current employees! If you can, reach out to someone already working at The Goodinge Group Practice. They can provide insider tips on what the team values and what it’s like to work there, giving you an edge in your application.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and ensures your application gets to the right people quickly. Plus, it’s a great way to stay updated on any new opportunities!
We think you need these skills to ace GP Practice Receptionist in London
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your previous experience in a GP practice or healthcare setting. We want to see how your background aligns with the role, so don’t hold back on sharing relevant details!
Be Personable:As the face of our practice, it’s crucial to convey your strong communication skills. Use your application to showcase your ability to connect with patients and colleagues alike—empathy and patience go a long way!
Tailor Your Application:Take a moment to tailor your application to the specific role at Goodinge Group Practice. Mention any familiarity with GP IT systems like EMIS Web or Accurx, as this will show us you’re ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Goodinge Group Practice
✨Know Your Stuff
Before the interview, brush up on your knowledge of the Goodinge Group Practice and its values. Familiarise yourself with common GP IT systems like EMIS Web and Accurx, as well as the specific duties of a receptionist in a healthcare setting. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, strong communication is key. Prepare examples of how you've effectively handled patient queries or difficult situations in the past. Practise articulating your thoughts clearly and confidently, whether it's in person or over the phone, to demonstrate your ability to connect with patients and colleagues alike.
✨Emphasise Empathy and Adaptability
During the interview, highlight your ability to empathise with patients and adapt to various scenarios. Share stories that showcase your patience and understanding, especially in a fast-paced environment. This will help the interviewers see you as a supportive team player who can handle the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the practice and the team. Inquire about their approach to patient care or how they support their staff's development. This not only shows your interest but also helps you gauge if the practice aligns with your values and work style.
