At a Glance
- Tasks: Be the friendly face of our practice, helping patients with appointments and queries.
- Company: Join a vibrant GP practice dedicated to patient care and community support.
- Benefits: Enjoy a supportive team environment with training opportunities and career growth.
- Other info: Join a diverse team committed to delivering positive patient experiences.
- Why this job: Make a real difference in people's lives while working in a dynamic healthcare setting.
- Qualifications: Experience in a GP practice is essential; familiarity with NHS IT systems is a plus.
The predicted salary is between 24000 - 36000 £ per year.
The Goodinge Group Practice is a hub for the community, dedicated to delivering patient-centred care. We are a forward-thinking and busy training practice, with a diverse and committed team, and a proactive member of the Primary Care Network.
We are looking for an experienced receptionist, who is proactive, energetic, and flexible to join our reception team.
Main duties of the jobAs a receptionist, you are the face of the Goodinge Group Practice, supporting patients with appointments, queries, and requests, either in person, over the phone, by email, or via other online platforms. Being a confident and strong communicator is essential, and you also need to have empathy, patience, and be adaptable. You will be working with a strong and dedicated team, so have a good support network around you, but it is important that you also have the ability to work independently, as the workload is varied with reception and administrative tasks.
Prior experience working in a GP surgery is required; however, training will be given to the right candidate, and the ability to navigate around various GP IT programmes is essential.
About usThe Goodinge Group Practice is a busy and fast-paced GP surgery, but also a rewarding place to work. You have a vast support network of colleagues from various backgrounds and specialities around you. Join an established practice with aligned views on delivering positive care experiences for our patients and community.
Job responsibilitiesThe role of a receptionist is a varied one, so being energetic and adaptable is a must. The responsibilities are:
- Meet & Greet patients, visitors, and third parties.
- Assist patients and third parties with appointments, referrals, queries, and requests in a polite, professional, and timely manner.
- Answering telephone calls and responding to emails and communications via various formats.
- Support both non-clinical and clinical colleagues (GPs, Nurses, PAs, and HCAs).
- Focusing and accuracy is essential. A full job description will be given to the successful candidate.
Experience working within a GP practice or another healthcare sector is essential due to the complex nature of the role. We would prefer an individual with experience using EMIS Web, Accurx, Docman, Footfall and other NHS and GP IT systems.
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Practice Receptionist employer: The Goodinge Group Practice
The Goodinge Group Practice is an exceptional employer, offering a supportive and dynamic work environment where patient-centred care is at the forefront. With a diverse team and a commitment to employee growth, you will have access to training opportunities and a strong network of colleagues, making it a rewarding place to develop your career in healthcare. Located in a busy community hub, this role not only allows you to make a meaningful impact on patients' lives but also fosters a culture of collaboration and adaptability.
Contact Details:
The Goodinge Group Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Practice Receptionist
✨Tip Number 1
Get to know the practice! Research The Goodinge Group Practice and understand their values and community focus. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable handling various scenarios, from answering queries to managing appointments.
✨Tip Number 3
Network with current employees! If you know anyone working at The Goodinge Group Practice, reach out for insights about the team and the work culture. They might even give you tips on what the interviewers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is essential for the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace GP Practice Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experience aligns with our values at Goodinge Group Practice.
Tailor Your Experience:Make sure to highlight your relevant experience in a GP practice or healthcare setting. We’re looking for someone who understands the unique challenges of this environment, so be specific about your past roles and how they’ve prepared you for this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for in a receptionist!
How to prepare for a job interview at The Goodinge Group Practice
✨Know Your Stuff
Make sure you brush up on your knowledge of the Goodinge Group Practice and its values. Understand their commitment to patient-centred care and be ready to discuss how your experience aligns with their mission.
✨Show Off Your Communication Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples of how you've effectively communicated in previous roles, whether in person or over the phone. Highlight your ability to handle queries with empathy and professionalism.
✨Demonstrate Adaptability
The role requires flexibility and the ability to juggle various tasks. Think of situations where you've had to adapt quickly to changing circumstances and be ready to share those stories during the interview.
✨Familiarise Yourself with IT Systems
Since experience with GP IT programmes is essential, make sure you're familiar with systems like EMIS Web and Accurx. If you have experience with these tools, be prepared to discuss how you've used them to improve efficiency in your previous roles.
