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- Tasks: Support clients through onboarding and ensure their satisfaction with our services.
- Company: Join a dynamic, family-owned travel business focused on growth and social impact.
- Benefits: Enjoy competitive salary, bonuses, health plans, gym discounts, and personal development budgets.
- Why this job: Be part of an innovative team making a real difference in the travel industry.
- Qualifications: Strong communication skills and a client-focused mindset are essential.
- Other info: Flexible working environment with opportunities for career growth and educational trips.
The predicted salary is between 22000 - 26000 £ per year.
Full time, 37.5 hours per week Office/Hybrid role based at our Head Office in Hessle (Hull, East Yorkshire). However, flexibility to travel to our office based in Central London (Pall Mall) is essential, as well as travel for client related meetings.
£26,000 - £30,000 per annum (dependant on experience). Plus up to 10% annual bonus based on personal and business performance.
The Good things you can get:
- Birthday day off work
- Pension Scheme
- Life Assurance
- Health cash plan
- Gym and retail discounts
- YuLife Wellbeing & ESG app
- Employee Assistance Programme and Virtual GP
- Family friendly policies including enhanced Maternity and Paternity leave
- Free Will writing service
- Employee Referral Scheme
- Employee Service Award Scheme
- Employee Volunteering and matched charitable donations
- Social events
- Personal & professional development budget
- Discounted Travel
- Educational trips
We are looking for an enthusiastic Client Success Consultant to join our business at an exciting time for its growing Business Travel Division. Good Travel Management, which acquired and merged with CT Business Travel in October 2024, now operates as Good Business Travel under an umbrella brand, The Good Travel Collective. The current turnover of the combined businesses is just over £90 million and its our ambition to double the size of the business over the next five years.
This role is an exciting opportunity for anyone with a keen desire to develop and grow within a standout Travel Business. Some key aspects of the role will include:
- Onboarding Support: Working closely with the Implementation Team to ensure new clients are set up smoothly.
- Establish trust and rapport with new clients during onboarding and early trading period.
- Own relationships with new clients for the first 6-9 months of trading ensuring a smooth transition from front book (client success) to back book account management.
- Seamlessly transitioning through the onboarding process and offering account management responsibilities during this time such as reporting, building rapport and maintaining regular communication with the client as agreed during this period.
- Front book account management responsibilities to include monitoring client activity, encouraging adoption of online booking tool (where applicable) and ensuring client satisfaction.
- Assist in addressing client queries and escalate complex issues to senior colleagues when needed.
- Ensure that communication channels are well established with all the projects stakeholders (Sales, Implementation and Account Management team) to provide a seamless client experience.
- Manage and communicate scope change, timelines and quality, in agreement with clients and key stakeholders.
- Support the Sales and Implementation team with some administrative support.
About you:
- Exceptional organisational and time management skills
- Excellent communication skills and a client-focused mindset
- Outstanding customer service skills both internally and externally
- Ability to learn quickly and adapt in a fast-paced environment
- A great team player with a collaborative approach
- Strong interpersonal and communication abilities
- Positive attitude
- Ability to self-manage and prioritise deadlines
- Ability to work on multiple tasks/projects at the same time
- Adept at using Microsoft office (Word, Excel and PowerPoint)
- Strong written and telephone skills
- Flexibility
- A good understanding of Online Booking tools
- Previous travel experience is desirable but not essential
Diversity: We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Client Success Consultant in Leeds employer: The Good Travel Collective
Contact Detail:
The Good Travel Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Consultant in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Good Business Travel on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Client Success Consultant role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and recent developments. Show us that you’re not just interested in the job, but also in being part of our mission to double the business size and focus on social impact.
✨Tip Number 3
Practice your communication skills! As a Client Success Consultant, you'll need to establish trust with clients. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Client Success Consultant in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Success Consultant role. Highlight relevant experience and skills that match the job description, especially your organisational and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've successfully managed client relationships in the past.
Showcase Your Adaptability: We love candidates who can adapt quickly! In your application, mention any experiences where you had to learn on the go or manage multiple tasks at once, as this is key for our fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we want to see your application in its best form!
How to prepare for a job interview at The Good Travel Collective
✨Know Your Client Success Basics
Before the interview, brush up on the key responsibilities of a Client Success Consultant. Understand how onboarding works and what it means to build rapport with clients. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully managed client relationships in the past. Think about times when you resolved issues or improved client satisfaction, and be ready to share those stories during the interview.
✨Demonstrate Your Organisational Skills
The job demands exceptional organisational abilities, so come prepared to discuss how you manage your time and prioritise tasks. You might even want to bring a simple example of a project you handled, highlighting how you kept everything on track.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, like managing multiple clients or addressing complex queries, and prepare your approach to tackling these situations effectively.
