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For Companies At a Glance
- Tasks: Support clients through onboarding and ensure their satisfaction with our services.
- Company: Join a dynamic, family-owned travel business focused on social impact and growth.
- Benefits: Enjoy competitive salary, health plans, gym discounts, and personal development budget.
- Why this job: Be part of an innovative team making a real difference in the travel industry.
- Qualifications: Strong communication skills and a client-focused mindset are essential.
- Other info: Flexible working environment with opportunities for career growth and educational trips.
The predicted salary is between 22000 - 24000 £ per year.
Full time, 37.5 hours per week Office/Hybrid role based at our Head Office in Hessle (Hull, East Yorkshire). However, flexibility to travel to our office based in Central London (Pall Mall) is essential, as well as travel for client related meetings.
£26,000 - £28,000 per annum (dependant on experience).
The Good things you can get:
- Birthday day off work
- Pension Scheme
- Life Assurance
- Health cash plan
- Gym and retail discounts
- YuLife Wellbeing & ESG app
- Employee Assistance Programme and Virtual GP
- Family friendly policies including enhanced Maternity and Paternity leave
- Free Will writing service
- Employee Referral Scheme
- Employee Service Award Scheme
- Employee Volunteering and matched charitable donations
- Social events
- Personal & professional development budget
- Discounted Travel
- Educational trips
We are looking for an enthusiastic Client Success Consultant to join our business at an exciting time for its growing Business Travel Division. Good Travel Management, which acquired and merged with CT Business Travel in October 2024, now operates as Good Business Travel under an umbrella brand, The Good Travel Collective. The current turnover of the combined businesses is just over £90 million and its our ambition to double the size of the business over the next five years.
This role is an exciting opportunity for anyone with a keen desire to develop and grow within a standout Travel Business. Some key aspects of the role will include:
- Onboarding Support: Working closely with the Implementation Team to ensure new clients are set up smoothly.
- Establish trust and rapport with new clients during onboarding and early trading period.
- Own relationships with new clients for the first 6-9 months of trading ensuring a smooth transition from front book (client success) to back book account management.
- Seamlessly transitioning through the onboarding process and offering account management responsibilities during this time such as reporting, building rapport and maintaining regular communication with the client as agreed during this period.
- Front book account management responsibilities to include monitoring client activity, encouraging adoption of online booking tool (where applicable) and ensuring client satisfaction.
- Assist in addressing client queries and escalate complex issues to senior colleagues when needed.
- Ensure that communication channels are well established with all the projects stakeholders (Sales, Implementation and Account Management team) to provide a seamless client experience.
- Manage and communicate scope change, timelines and quality, in agreement with clients and key stakeholders.
- Support the Sales and Implementation team with some administrative support.
About you:
- Exceptional organisational and time management skills
- Excellent communication skills and a client-focused mindset
- Outstanding customer service skills both internally and externally
- Ability to learn quickly and adapt in a fast-paced environment
- A great team player with a collaborative approach
- Strong interpersonal and communication abilities
- Positive attitude
- Ability to self-manage and prioritise deadlines
- Ability to work on multiple tasks/projects at the same time
- Adept at using Microsoft office (Word, Excel and PowerPoint)
- Strong written and telephone skills
- Flexibility
- A good understanding of Online Booking tools
- Previous travel experience is desirable but not essential
Diversity: We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Recruitment Agencies: Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.
GDPR: John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
Client Success Consultant in Hessle employer: The Good Travel Collective
Contact Detail:
The Good Travel Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Consultant in Hessle
✨Tip Number 1
Network like a pro! Reach out to current employees at Good Business Travel on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Client Success Consultant role.
✨Tip Number 2
Prepare for the interview by understanding the company's values and recent developments. Show us that you’re not just interested in the job, but also in being part of our mission to double the business size and make a social impact.
✨Tip Number 3
Practice your communication skills! As a Client Success Consultant, you'll need to establish trust with clients. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Client Success Consultant in Hessle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Success Consultant role. Highlight your organisational skills, client-focused mindset, and any relevant experience in travel or customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role and how you can contribute to our growing Business Travel Division. Be genuine and let your personality shine through!
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your strong written skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Good Travel Collective
✨Know Your Client Success Basics
Before the interview, brush up on the key responsibilities of a Client Success Consultant. Understand how onboarding works and what it means to build rapport with clients. This will help you speak confidently about your ability to manage client relationships effectively.
✨Showcase Your Organisational Skills
Since this role requires exceptional organisational and time management skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised deadlines and maintained communication with stakeholders.
✨Demonstrate Your Communication Prowess
Effective communication is crucial in this role. Think of specific instances where you resolved client queries or escalated issues. Practise articulating these experiences clearly, highlighting your client-focused mindset and outstanding customer service skills.
✨Be Ready to Adapt
The travel industry can be fast-paced and ever-changing. Prepare to discuss how you've adapted to new tools or processes in previous roles. Mention any experience with online booking tools, even if it's minimal, as it shows your willingness to learn and grow in this area.
