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For Companies At a Glance
- Tasks: Support clients through onboarding and ensure a smooth transition to account management.
- Company: Join a dynamic, family-owned travel business with a strong social impact focus.
- Benefits: Enjoy competitive salary, bonuses, health plans, gym discounts, and personal development budgets.
- Why this job: Be part of an exciting growth journey in the travel industry and make a real difference.
- Qualifications: Strong communication skills, client-focused mindset, and ability to adapt in a fast-paced environment.
- Other info: Flexible working options and opportunities for educational trips and volunteering.
The predicted salary is between 22000 - 26000 £ per year.
Full time, 37.5 hours per week Office/Hybrid role based at our Head Office in Hessle (Hull, East Yorkshire). However, flexibility to travel to our office based in Central London (Pall Mall) is essential, as well as travel for client related meetings. £26,000 - £30,000 per annum (dependant on experience). Plus up to 10% annual bonus based on personal and business performance.
The Good things you can get:
- Birthday day off work
- Pension Scheme
- Life Assurance
- Health cash plan
- Gym and retail discounts
- YuLife Wellbeing & ESG app
- Employee Assistance Programme and Virtual GP
- Family friendly policies including enhanced Maternity and Paternity leave
- Free Will writing service
- Employee Referral Scheme
- Employee Service Award Scheme
- Employee Volunteering and matched charitable donations
- Social events
- Personal & professional development budget
- Discounted Travel
- Educational trips
We are looking for an enthusiastic Client Success Consultant to join our business at an exciting time for its growing Business Travel Division. Good Travel Management, which acquired and merged with CT Business Travel in October 2024, now operates as Good Business Travel under an umbrella brand, The Good Travel Collective. The current turnover of the combined businesses is just over £90 million and its our ambition to double the size of the business over the next five years. We are part of high growth, innovative 6th generation family business John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors. As a 192-year-old family-owned business there is a strong and longstanding focus on social impact and being one of the first operationally Carbon Neutral Travel Management Companies and aligns with its 3 pillars People, Planet, Performance.
This role is an exciting opportunity for anyone with a keen desire to develop and grow within a standout Travel Business. Some key aspects of the role will include:
- Onboarding Support: Working closely with the Implementation Team to ensure new clients are set up smoothly. Establish trust and rapport with new clients during onboarding and early trading period. Own relationships with new clients for the first 6-9 months of trading ensuring a smooth transition from front book (client success) to back book account management.
- Seamlessly transitioning through the onboarding process and offering account management responsibilities during this time such as reporting, building rapport and maintaining regular communication with the client as agreed during this period.
- Front book account management responsibilities to include monitoring client activity, encouraging adoption of online booking tool (where applicable) and ensuring client satisfaction.
- Assist in addressing client queries and escalate complex issues to senior colleagues when needed.
- Ensure that communication channels are well established with all the projects stakeholders (Sales, Implementation and Account Management team) to provide a seamless client experience.
- Manage and communicate scope change, timelines and quality, in agreement with clients and key stakeholders.
- Support the Sales and Implementation team with some administrative support.
About you:
- Exceptional organisational and time management skills
- Excellent communication skills and a client-focused mindset
- Outstanding customer service skills both internally and externally
- Ability to learn quickly and adapt in a fast-paced environment
- A great team player with a collaborative approach
- Strong interpersonal and communication abilities
- Positive attitude
- Ability to self-manage and prioritise deadlines
- Ability to work on multiple tasks/projects at the same time
- Adept at using Microsoft office (Word, Excel and PowerPoint)
- Strong written and telephone skills
- Flexibility
- A good understanding of Online Booking tools
- Previous travel experience is desirable but not essential
Diversity: We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Recruitment Agencies: Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.
GDPR: John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
Locations
Client Success Consultant in Hessle, North East employer: The Good Travel Collective
Contact Detail:
The Good Travel Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Consultant in Hessle, North East
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the Client Success Consultant role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. Show us that you’re not just interested in the job, but also in being part of our mission to make travel management better for everyone.
✨Tip Number 3
Practice your communication skills! As a Client Success Consultant, you'll need to be a great communicator. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for us.
We think you need these skills to ace Client Success Consultant in Hessle, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Success Consultant role. Highlight your organisational skills, client-focused mindset, and any relevant experience in travel or customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this opportunity. Share specific examples of how you've successfully managed client relationships or adapted to fast-paced environments in the past.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application is clear and well-structured. Use concise language and check for any typos or grammatical errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Good Travel Collective
✨Know the Company Inside Out
Before your interview, take some time to research Good Business Travel and its recent transformations. Understanding their mission, values, and the significance of their carbon-neutral initiatives will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Client-Focused Mindset
As a Client Success Consultant, your ability to build rapport is crucial. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. This will demonstrate your customer service skills and your proactive approach to client satisfaction.
✨Demonstrate Organisational Skills
Given the fast-paced nature of the role, highlight your organisational and time management skills. Share specific strategies you use to manage multiple tasks or projects simultaneously, as this will reassure the interviewers of your ability to thrive in a dynamic environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the onboarding process and how success is measured in the role. This not only shows your enthusiasm but also gives you a clearer picture of what to expect, helping you assess if the company aligns with your career goals.
