HR Operations Manager

Full time, Monday to Friday, 37.5 hours per week based in Hessle, East Yorkshire with one day from home. Flexibility for monthly travel to Tunbridge Wells and Central London offices, travel covered by the business.

Salary: £48,000 - £53,000 per annum plus annual discretionary bonus.

The Good things you can get:

• Birthday day off work
• Contributory Pension Scheme matched up to 8%
• Life Assurance up to 4 x salary
• Health cash plan including Gym and retail discounts
• Employee Assistance Programme and Virtual GP
• YuLife Wellbeing & ESG app
• Employee Service Award Scheme recognising service levels with gifts, experiences and holidays
• Family friendly policies including enhanced Mat/Pat leave and SPP
• Free Will writing service
• Employee Referral Scheme
• Employee Volunteering days and matched charitable donations
• Social events
• Discounted Travel

The Good Travel Collective is looking for an experienced HR Operations Manager to be a pivotal part of our Travel Division, continuing to build the strong operational foundations that help our people, managers and teams to do their best work and deliver our ambitious growth plans. You will lead the day-to-day delivery of our HR Operations, making sure our processes, systems and data are efficient, compliant and genuinely easy to use.

You will join a values-led business with bold growth plans, backed by the wider John Good Group. If you’re passionate about making people processes work brilliantly, supporting managers and creating a positive, consistent colleague experience, this is a brilliant opportunity to make a real impact.

What you’ll be doing:

• Leading a high-quality People operations service across the full employee lifecycle, onboarding, HRIS administration, payroll coordination, offboarding and day to day HR enquiries.
• Managing, coaching and developing a Junior People Advisor, setting clear standards and creating a responsive, first-time right service for managers and colleagues.
• Owning and improving core people process and templates for the Travel Division, ensuring they are clear, compliant and simple to follow.
• Overseeing employee relations casework (including more complex cases where needed), ensuring fair, timely and consistent outcomes in line with employment law and company policy.
• Using insight from absence, turnover and engagement data to highlight trends, reduce risk and support better practices across the division.
• Driving continuous improvement, simplifying workflows, removing duplication, and championing the thoughtful use of technology, automation and AI enabled tools to improve efficiency and employee experience.
• Co-ordinating reward and benefits activity for the Travel Division, including supporting salary banding development, benchmarking and cyclical processes.
• Supporting engagement and culture initiatives, including surveys, action planning and the co-ordination of learning and development activity.

About you:

• We’re looking for someone who is confident in the operational details but commercially minded and ambitious enough to grow with us.
• Significant generalist human resources experience in a HR Manager role, for a multi-site or multi business unit environment ideally in a small team or standalone set-up (experience gained in travel, hospitality or retail related sectors is a bonus) with a headcount of c.130.
• Strong knowledge of UK employment law and HR Best practice, with a track record of supporting complex ER cases.
• Proven experience of owning HR processes and systems, maintaining high data integrity and turning people data into clear, actionable insight for senior leaders.
• Previous experience managing or coaching HR advisors/administrators with a practical, supportive leadership style.
• A continuous improvement mindset, comfortable mapping processes, spotting inefficiencies and implementing pragmatic changes that make life easier for managers and colleagues.
• Confidence working with digital tools, automation and AI enabled solutions to improve HR service delivery and reporting.
• Excellent communication skills, able to build trust quickly and work collaboratively with managers and colleagues across the business.

About us:

Good Travel Management acquired and merged with CT Business Travel in October 2024 to become The Good Travel Collective. Today, we’re a £90m+ business with ambitious plans to double in size over the next five years. As part of the John Good Group, a sixth-generation family business, we’re driven by a strong commitment to People, Planet and Performance.

Diversity:

We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.

How we recruit & use your data:

We predominantly source candidates directly and work with a very small preferred supplier list when needed, so we don’t accept speculative CVs or cold calls to our People Team or Hiring Managers. We care about your privacy, and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.