At a Glance
- Tasks: Manage patient calls, greet visitors, and handle appointments with care.
- Company: Friendly GP practice in Chelsea, dedicated to patient care.
- Benefits: Flexible hours, supportive team, and a chance to make a difference.
- Other info: Opportunity for personal growth in a busy, dynamic environment.
- Why this job: Join a diverse team and help patients access vital healthcare services.
- Qualifications: Experience in reception and knowledge of SystmOne preferred.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to recruit a full time/part-time receptionist to join our friendly GP practice team. Applicants should have any type receptionist experience and knowledge of SystmOne. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.
Main duties of the job:
- Managing a high volume of phone calls from patients and health care professionals
- Greeting, checking-in and booking appointments for patients at the front desk
- Dealing with day-to-day administration tasks, including processing referrals, online patient requests, and other documents
- Dealing with repeat prescription requests
- Responding efficiently and with respect and empathy to patient enquiries both in person and by telephone
- Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
- Remaining patient and calm in often stressful situations
- Scanning, filing and photocopying documents
- Clerical support to GPs and the wider healthcare team
- Understand and disseminate NHS wider policies to patients when requested
- Undertake any other additional duties appropriate to the post as requested by the management team
- Support the practice team with patient wellbeing events such as patient coffee mornings/drinks
About us:
We are a friendly GP practice on the Kings Road in Chelsea, London. With patients' needs at the heart of everything we do, we strive to provide a high quality service and treat all our patients with the utmost respect and care. We are a busy surgery with a diverse group of staff to reflect our diverse community. We look forward to hearing from you.
Job responsibilities:
This role is to recruit a medical receptionist. The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and cover annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients.
Person Specification:
Experience:
- Experience of working in a GP practice
- Experience of using SystmOne
- Applicants without the above experience will not be considered
Qualifications:
GCSE grade A to C (9-4) in English and Maths
GP Receptionist employer: The Good Practice
Join our welcoming GP practice on Kings Road, Chelsea, where we prioritise patient care and foster a supportive work environment. As a GP Receptionist, you'll benefit from flexible working hours, opportunities for professional growth, and the chance to be part of a diverse team dedicated to making a positive impact in our community. We value your contributions and offer a culture that encourages collaboration and respect, ensuring you feel valued every day.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! If you’re nervous about interviews, try doing mock interviews with friends or family. Focus on common questions for receptionists, like handling difficult patients or managing multiple tasks. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with SystmOne and any other relevant skills. Be ready to give examples of how you've handled busy situations or provided excellent patient care in the past. This will set you apart from other candidates.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Receptionist
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any receptionist experience you have, especially in a GP practice. We want to see how your background can help us provide the best service to our patients.
Get Familiar with SystmOne:If you’ve used SystmOne before, mention it! If not, consider brushing up on it. We love candidates who are ready to hit the ground running and adapt quickly to our systems.
Be Personable:Since you'll be the first point of contact for our patients, let your friendly personality shine through in your application. We’re all about creating a welcoming atmosphere!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Good Practice
✨Know Your Stuff
Make sure you brush up on your knowledge of SystmOne before the interview. Familiarise yourself with its features and how it’s used in a GP practice. This will show that you're proactive and ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to patient interaction and handling stressful situations. Think about examples from your past experience where you've demonstrated empathy and efficiency, as these are key traits for a GP receptionist.
✨Show Your Flexibility
Be prepared to discuss how you can adapt to the daily needs of the practice. Share specific instances where you've successfully managed changing priorities or covered for colleagues, highlighting your team spirit and reliability.
✨Bring a Positive Attitude
Remember, this is a friendly GP practice! Show your enthusiasm for the role and your commitment to providing excellent patient care. A warm smile and a positive attitude can go a long way in making a great impression.
