At a Glance
- Tasks: Guide clients through their care journey with empathy and support.
- Company: Join The Good Care Group, a leader in personalised live-in care.
- Benefits: Competitive salary, hybrid working, ongoing training, and Blue Light Discount Card.
- Other info: Supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: 2-3 years of sales experience and strong communication skills.
The predicted salary is between 33000 - 35000 € per year.
Aldgate, London (hybrid working: 2 core days in the office and 3 days from home)
Full-time (37.5 hours per week, rota between 8:00 am – 6:30 pm) Includes occasional Saturdays and Bank Holidays
Salary: £33,000–£35,000 basic, with an OTE of £42,000
About Us
At The Good Care Group, we are transforming the care industry by delivering high-quality, personalised, and specialist live-in care that enables people to remain safely and comfortably in their own homes.
About the Role
We’re looking for a compassionate and commercially minded Customer Liaison Manager to join our team. As the first point of contact for many of our clients, you’ll play a vital role in guiding individuals and families through an important and often emotional decision. You’ll handle both inbound and outbound enquiries, providing a highly personalised, empathetic experience while helping clients find the right care solution. This is a sales role with a difference—focused on building trust, understanding individual needs, and making a genuine impact on people’s lives.
What You’ll Be Doing
- Managing inbound and outbound enquiries from prospective clients
- Building strong relationships through empathetic, consultative conversations
- Guiding clients through the full journey from enquiry to care commencement
- Communicating the value of our services with confidence and clarity
- Identifying opportunities to upsell and cross-sell where appropriate
- Managing your own pipeline of enquiries and consultations
- Achieving sales and conversion targets
- Ensuring all client information is accurately recorded in the CRM system
- Handling documentation, including client agreements and legal paperwork
- Collaborating with colleagues and supporting team administration
What We’re Looking For
- At least 2 - 3 years’ recent experience in a sales
- Ability to demonstrate sales success in previous roles
- Strong communication skills, both verbal and written
- High levels of empathy and emotional intelligence
- Confidence handling sensitive conversations
- Strong organisational skills and ability to prioritise workload
- Comfortable working in a fast-paced environment
- IT literate, with experience using CRM systems
- Experience in the care sector
- Familiarity with Salesforce or similar CRM platforms
Why Join Us?
- Make a meaningful difference in people’s lives every day
- Be part of a supportive, collaborative team
- Work for one of the UK’s most awarded care providers
- Ongoing training and development opportunities
- Hybrid working with some flexibility
- Access to Blue Light Discount Card
Important Note: The successful applicant will be subject to a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB)
Client Liaison Manager in London employer: The Good Care Group
At The Good Care Group, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in the heart of Aldgate, London. Our hybrid working model allows for flexibility, while our commitment to ongoing training and development ensures that employees can grow and thrive in their careers. Join us to make a meaningful difference in people's lives every day, all while enjoying the benefits of working with one of the UK's most awarded care providers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the care industry, attend events, and connect on LinkedIn. The more connections you make, the better your chances of landing that Client Liaison Manager role.
✨Tip Number 2
Practice your pitch! You’ll want to be able to communicate your experience and how it aligns with the role clearly and confidently. Role-play with a friend or in front of the mirror until you feel comfortable.
✨Tip Number 3
Research the company inside out! Understand their values, services, and what makes them stand out in the care sector. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Client Liaison Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Liaison Manager role. Highlight your sales success and any relevant experience in the care sector to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about transforming the care industry and how your empathetic approach can make a difference in clients' lives.
Showcase Your Communication Skills:Since this role involves handling sensitive conversations, demonstrate your strong communication skills in your application. Use clear and concise language to convey your thoughts and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Good Care Group
✨Know the Company Inside Out
Before your interview, take some time to research The Good Care Group. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Client Liaison Manager, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive conversations or built strong relationships with clients. This will demonstrate your ability to connect with clients on a personal level.
✨Prepare for Sales Scenarios
Since this role involves sales, be ready to discuss your previous sales successes. Think of specific instances where you met or exceeded targets, and how you identified opportunities to upsell or cross-sell. This will highlight your commercial mindset.
✨Practice Your Communication Skills
Strong communication is crucial for this position. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently. Focus on conveying information in a way that’s both informative and empathetic.
