Director of Operations & Service Development
Join a CQC 'Outstanding' Leader in Home Care
Location: Hybrid (London Office Base in Aldgate | National Travel Expenses Paid)
Salary: c£95,000 per annum + Performance-Related Bonus Scheme
Leadership Level: Senior Leadership Team (Reporting to Managing Director)
About The Good Care Group
The Good Care Group is an industry-leading home care provider dedicated to delivering exceptional in-home services across the UK. Rated 'Outstanding' by the CQC in all five categories, we pride ourselves on driving innovation, achieving excellence in clinical governance, and transforming health outcomes and quality of life for our clients.
The Opportunity
Are you a visionary operational leader looking to make a lasting impact in health and social care? As the Director of Operations & Service Development, you will play a pivotal role in shaping our strategic direction and driving commercial growth. Working closely with the Managing Director, you will bridge strategic vision with operational execution—ensuring top-tier CQC compliance, financial sustainability, and digital transformation across our services.
What You Will Do
- Drive Commercial Strategy & Growth: Identify revenue streams, refine pricing models, manage margins, and lead commercial negotiations alongside Sales and Finance.
- Champion Operational Excellence: Provide strategic management to all care services, enforce robust KPIs, eliminate inefficiencies, and mentor operational leadership teams.
- Maintain Quality & CQC Standards: Hold senior accountability for regulatory readiness, statutory compliance, clinical governance frameworks, and risk management.
- Lead Digital Transformation: Own the digital roadmap and transformational agenda in collaboration with the IT Director to modernize infrastructure and operational models.
What We Are Looking For
- Extensive leadership experience within UK health and social care.
- A proven track record in strategic planning, commercial growth, and major transformation projects.
- Strong financial acumen (budgeting, pricing, margin management) combined with expert knowledge of CQC regulations.
- Exceptional executive stakeholder management and change leadership capabilities.
Why Join Us?
- Competitive salary package around £95,000 + performance bonus.
- Flexible work options, including work from Europe for up to 2 weeks per year.
- Holiday buy/sell schemes and paid volunteer days.
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Director of Operations and Service Development employer: The Good Care Group
At The Good Care Group, we pride ourselves on being an exceptional employer, offering guaranteed hour contracts and competitive pay rates that exceed the London living wage. Our supportive work culture is complemented by award-winning in-house training, ensuring that our Care Assistants receive the professional development they need to thrive while making a meaningful impact in the lives of those they care for. With 24/7 on-call support and a range of employee benefits, including paid travel time and a generous referral programme, we create an environment where our team can flourish both personally and professionally.
