At a Glance
- Tasks: Guide clients through their care journey with empathy and support.
- Company: Join The Good Care Group, a leader in personalised live-in care.
- Benefits: Competitive salary, hybrid working, ongoing training, and Blue Light Discount Card.
- Other info: Supportive team environment with opportunities for career growth.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: 2-3 years of sales experience and strong communication skills.
The predicted salary is between 33000 - 35000 € per year.
Aldgate, London (hybrid working: 2 core days in the office and 3 days from home) Full-time (37.5 hours per week, rota between 8:00 am – 6:30 pm) Includes occasional Saturdays and Bank Holidays Salary: £33,000–£35,000 basic, with an OTE of £42,000
About Us
At The Good Care Group, we are transforming the care industry by delivering high-quality, personalised, and specialist live-in care that enables people to remain safely and comfortably in their own homes.
About the Role
We’re looking for a compassionate and commercially minded Customer Liaison Manager to join our team. As the first point of contact for many of our clients, you’ll play a vital role in guiding individuals and families through an important and often emotional decision. You’ll handle both inbound and outbound enquiries, providing a highly personalised, empathetic experience while helping clients find the right care solution. This is a sales role with a difference—focused on building trust, understanding individual needs, and making a genuine impact on people’s lives.
What You’ll Be Doing
- Managing inbound and outbound enquiries from prospective clients
- Building strong relationships through empathetic, consultative conversations
- Guiding clients through the full journey from enquiry to care commencement
- Communicating the value of our services with confidence and clarity
- Identifying opportunities to upsell and cross-sell where appropriate
- Managing your own pipeline of enquiries and consultations
- Achieving sales and conversion targets
- Ensuring all client information is accurately recorded in the CRM system
- Handling documentation, including client agreements and legal paperwork
- Collaborating with colleagues and supporting team administration
What We’re Looking For
- At least 2 - 3 years’ recent experience in a sales
- Ability to demonstrate sales success in previous roles
- Strong communication skills, both verbal and written
- High levels of empathy and emotional intelligence
- Confidence handling sensitive conversations
- Strong organisational skills and ability to prioritise workload
- Comfortable working in a fast-paced environment
- IT literate, with experience using CRM systems
- Experience in the care sector
- Familiarity with Salesforce or similar CRM platforms
Why Join Us?
- Make a meaningful difference in people’s lives every day
- Be part of a supportive, collaborative team
- Work for one of the UK’s most awarded care providers
- Ongoing training and development opportunities
- Hybrid working with some flexibility
- Access to Blue Light Discount Card
Important Note: The successful applicant will be subject to a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB)
Client Liaison Manager employer: The Good Care Group
At The Good Care Group, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in Aldgate, London. Our hybrid working model allows for flexibility, while our commitment to ongoing training and development ensures that employees can grow and thrive in their careers. Join us to make a meaningful difference in people's lives every day, backed by one of the UK's most awarded care providers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison Manager
✨Tip Number 1
Network like a pro! Reach out to people in the care industry, attend events, and connect on LinkedIn. The more connections we have, the better our chances of landing that Client Liaison Manager role.
✨Tip Number 2
Practice your pitch! Be ready to explain why you’re the perfect fit for the role. We want to showcase our empathy and sales skills in a way that resonates with potential employers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows we’re genuinely interested and keeps us fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re keen on joining the team at The Good Care Group.
We think you need these skills to ace Client Liaison Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Liaison Manager role. Highlight your sales success and any relevant experience in the care sector to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your empathetic approach can make a difference in our clients' lives. Keep it personal and engaging!
Showcase Your Communication Skills:Since this role involves handling sensitive conversations, demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your emotional intelligence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at The Good Care Group
✨Know the Company Inside Out
Before your interview, take some time to research The Good Care Group. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Client Liaison Manager, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive conversations or built strong relationships with clients. This will demonstrate your ability to connect with people on a personal level.
✨Prepare for Sales Scenarios
Since this role involves sales, be ready to discuss your previous sales successes. Think of specific instances where you met or exceeded targets, and how you identified opportunities to upsell or cross-sell. This will highlight your commercial mindset.
✨Practice Your Communication Skills
Strong communication is crucial for this position. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently. Focus on conveying information in a way that’s both informative and empathetic.
