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- Tasks: Guide clients through their care journey with empathy and expertise.
- Company: Join The Good Care Group, a leader in personalised live-in care.
- Benefits: Competitive salary, hybrid working, ongoing training, and Blue Light Discount Card.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: 2-3 years of sales experience and strong communication skills.
- Other info: Supportive team environment with opportunities for career growth.
The predicted salary is between 33000 - 35000 £ per year.
📍 Aldgate, London (hybrid working: 2 core days in the office and 3 days from home)
🕒 Full-time (37.5 hours per week, rota between 8:00 am – 6:30 pm)
📅 Includes occasional Saturdays and Bank Holidays
💷 Salary: £33,000–£35,000 basic, with an OTE of £42,000
About Us
At The Good Care Group, we are transforming the care industry by delivering high-quality, personalised, and specialist live-in care that enables people to remain safely and comfortably in their own homes.
About the Role
We’re looking for a compassionate and commercially minded Customer Liaison Manager to join our team. As the first point of contact for many of our clients, you’ll play a vital role in guiding individuals and families through an important and often emotional decision. You’ll handle both inbound and outbound enquiries, providing a highly personalised, empathetic experience while helping clients find the right care solution. This is a sales role with a difference—focused on building trust, understanding individual needs, and making a genuine impact on people’s lives.
What You’ll Be Doing
- Managing inbound and outbound enquiries from prospective clients
- Building strong relationships through empathetic, consultative conversations
- Guiding clients through the full journey from enquiry to care commencement
- Communicating the value of our services with confidence and clarity
- Identifying opportunities to upsell and cross-sell where appropriate
- Managing your own pipeline of enquiries and consultations
- Achieving sales and conversion targets
- Ensuring all client information is accurately recorded in the CRM system
- Handling documentation, including client agreements and legal paperwork
- Collaborating with colleagues and supporting team administration
What We’re Looking For
- At least 2 - 3 years’ recent experience in a sales
- Ability to demonstrate sales success in previous roles
- Strong communication skills, both verbal and written
- High levels of empathy and emotional intelligence
- Confidence handling sensitive conversations
- Strong organisational skills and ability to prioritise workload
- Comfortable working in a fast-paced environment
- IT literate, with experience using CRM systems
- Experience in the care sector
- Familiarity with Salesforce or similar CRM platforms
Why Join Us?
- Make a meaningful difference in people’s lives every day
- Be part of a supportive, collaborative team
- Work for one of the UK’s most awarded care providers
- Ongoing training and development opportunities
- Hybrid working with some flexibility
- Access to Blue Light Discount Card
Our Values
- Expertise – delivering outstanding, specialist care
- Collaboration – working better together
- Trust – building relationships through honesty and reliability
- Empathy – putting people at the heart of everything we do
- Respect – valuing individuality and dignity
- Professionalism – maintaining the highest standards
Care Solutions Consultant — Hybrid Role employer: The Good Care Group
Contact Detail:
The Good Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Solutions Consultant — Hybrid Role
✨Tip Number 1
Network like a pro! Reach out to people in the care industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share your story. Highlight your experience in sales and how it relates to providing empathetic care solutions.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance of standing out!
We think you need these skills to ace Care Solutions Consultant — Hybrid Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Care Solutions Consultant role. Highlight your sales experience and any relevant work in the care sector to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the care industry and how your empathetic approach can make a difference in clients' lives. Keep it personal and engaging!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at The Good Care Group
✨Know Your Stuff
Before the interview, make sure you understand The Good Care Group's mission and values. Familiarise yourself with their approach to care and how they differentiate themselves in the industry. This will help you align your answers with what they’re looking for.
✨Show Your Empathy
As a Care Solutions Consultant, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in sensitive situations. This will showcase your ability to connect with clients on a personal level.
✨Master the Sales Pitch
Since this role involves sales, be ready to discuss your previous sales successes. Think of specific instances where you’ve met or exceeded targets, and be prepared to explain your approach to building trust and rapport with clients.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.