At a Glance
- Tasks: Support digital workplace and business systems, driving adoption of AI and automation tools.
- Company: Join the Goldsmiths’ Company, a leader in digital innovation.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Make a real impact by enhancing user experience with modern technologies.
- Qualifications: Experience in application support and strong Microsoft 365 skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Goldsmiths’ Company is hiring a Digital Applications & AI Support Analyst to support the continued development of its digital workplace and business systems environment. This is an excellent opportunity for an experienced support professional who enjoys working across applications, Microsoft 365 technologies, user support, and digital improvement initiatives. The successful candidate will play a key role in ensuring colleagues are supported effectively while helping drive adoption of modern workplace technologies, automation tools, and AI-enabled solutions.
Place of work: Goldsmiths’ Hall, Foster Lane, London, EC2V 6BN
Job Type: Full Time, Fixed-Term Contract (up to 18 months)
Hours: Monday to Friday, 9:30am to 5:15pm, Hybrid
Reports to: Head of IT
About the role: We are recruiting a Digital Applications & AI Support Analyst to support the continued development of its digital workplace and business systems environment. This is an excellent opportunity for an experienced support professional who enjoys working across applications, Microsoft 365 technologies, user support, and digital improvement initiatives. The successful candidate will play a key role in ensuring colleagues are supported effectively while helping drive adoption of modern workplace technologies, automation tools, and AI-enabled solutions.
Your Roles and Responsibilities:
- Provide 1st and 2nd line support across business applications and end-user technologies.
- Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications.
- Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution.
- Work with users to understand operational challenges and identify opportunities to improve processes and system usage.
- Coordinate with external software vendors and managed service providers to resolve issues and implement changes.
- Assist with application upgrades, testing activities, release validation and user communications.
- Create and maintain knowledge articles, support documentation, user guides and operational procedures.
- Support Microsoft 365 services including Teams, SharePoint, OneDrive and Outlook.
- Contribute to data quality, reporting and system administration activities.
- Support the introduction and adoption of AI and automation technologies across the organisation.
- Promote best practice around information security, user access management and data governance.
Your Skills and Experience:
- Previous experience in an Application Support Analyst, Business Systems Support Analyst, IT Support Analyst or similar role.
- Experience supporting business systems such as CRM, ERP, finance, HR, membership, event management or other SaaS platforms.
- Strong Microsoft 365 experience including Teams, SharePoint, OneDrive, Outlook and Exchange Online.
- Experience working within an IT Service Management environment using tools such as ServiceNow, Freshservice, Jira Service Management or similar.
- Strong troubleshooting, incident management and problem-solving skills.
- Experience working with third-party suppliers and technology partners.
- Ability to translate user requirements into practical system improvements and support solutions.
- Experience creating user documentation, knowledge base content and support materials.
- Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
- Strong customer service focus with a proactive and collaborative approach.
- Understanding of data protection, information governance and secure system administration practices.
- Exposure to Microsoft Copilot or Claude or other workplace AI tools.
- Experience with Power Automate, Power Apps or other low-code technologies.
- Microsoft 365 or Power Platform certifications.
- Experience working within membership, charity, education, heritage or professional services environments.
Digital Applications & AI Support Analyst - £45,000 - £55,000 p.a. (Full Time) in London employer: The Goldsmiths' Company
At Goldsmiths Company, we pride ourselves on being an exceptional employer that values collaboration, creativity, and community engagement. Located in the heart of London, our work culture fosters a supportive environment where employees can thrive through professional development opportunities and meaningful contributions to our membership events. With a focus on delivering outstanding service and a commitment to employee well-being, we offer flexible working arrangements and a chance to be part of a passionate team dedicated to celebrating heritage and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Applications & AI Support Analyst - £45,000 - £55,000 p.a. (Full Time) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Goldsmiths' Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Goldsmiths' Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Goldsmiths' Company!
✨Direct Apply to The Goldsmiths' Company
Let's not forget to apply directly through the The Goldsmiths' Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Applications & AI Support Analyst - £45,000 - £55,000 p.a. (Full Time) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Goldsmiths' Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Goldsmiths' Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Goldsmiths' Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
