At a Glance
- Tasks: Lead customer growth and engagement through strategic account management and digital adoption.
- Company: The London Assay Office, a historic institution blending heritage with innovation.
- Benefits: Competitive salary of £60,000 p.a. and opportunities for professional development.
- Other info: Join a dynamic team focused on modernising operations and enhancing customer loyalty.
- Why this job: Make a real impact in a unique role that combines strategy and customer experience.
- Qualifications: Strong relationship-building skills and experience in B2B environments.
The predicted salary is between 60000 - 60000 £ per year.
The London Assay Office is one of the oldest continually operating institutions in the UK, providing hallmarking and precious metal services since 1327. Today we combine heritage with innovation, supporting jewellers, designers, manufacturers, and global brands with world‑class testing, marking, and customer service. As we modernise our operations through significant digital transformation, including new Acumatica ERP capability, a redesigned customer portal, and enhanced operational transparency, we are creating a new role to help us grow our customer relationships and deliver on our strategic aim to become our customers’ most valued supplier.
Role Purpose
The Business Development Manager (BDM) will lead the Assay Office’s approach to customer growth, engagement, and partnership. This is not a traditional sales role. It is a strategic position that blends account management, market insight, customer experience design, and digital adoption. The BDM will work closely with Operations and Customer Service across multiple workstreams to ensure the Assay Office grows sustainably, strengthens customer loyalty, and remains easy to do business with.
About you
Key Responsibilities
- Strategic Account Management
- Build structured, proactive relationships with our top customers across makers, designers, brands, and trade businesses.
- Develop account plans, track health indicators, and increase customer lifetime value.
- Conduct regular customer reviews, needs assessments, and service optimisation discussions.
- Business Growth & Customer Acquisition
- Identify and develop opportunities with high‑value customer segments aligned to capacity and operational reality.
- Support onboarding of new businesses, especially digital‑first or growth‑stage jewellery brands.
- Represent the Assay Office at industry events, exhibitions, and trade bodies.
- Digital Adoption & Customer Experience
- Drive customer use of the Portal and future online services.
- Support the rollout of digital hallmarking and transparent service information.
- Deliver insight into customer pain points and help shape improvements to future service offers.
- Monitor trends in jewellery, metals, manufacturing, and regulations.
- Serve as the “voice of the customer” across internal teams, ensuring feedback becomes action.
- Brand, Education & Operational Transparency
- Support creation of clear, educational customer content (FAQs, short‑form videos, guides).
- Work collaboratively with Communications to strengthen trust and raise public awareness of hallmarking.
- Act as a confident ambassador for the craft and the Assay Office’s values.
Key Relationships
- Reports to: Director
- Works closely with: Production Control Manager and site deputies (Hall, Heathrow, Greville St), Customer Service, Finance, Technical, Marketing & Communications
Success Measures
- Increased customer satisfaction and improved NPS in priority segments.
- Higher adoption of digital tools and online workflows.
- Reduction in customer queries and cost‑to‑serve for small customers.
- Delivery of timely and actionable customer insight to internal governance structures.
Skills & Experience
- Strong relationship‑building and account management experience in B2B or service environments.
- Ability to understand operational workflows and translate customer needs into practical solutions.
- Excellent communication skills—verbal, written, and presentation.
- Strong analytical mindset; comfortable using dashboards, CRM data, and service metrics.
- Experience improving customer experience or managing client lifecycles.
- A self‑starter who thrives in a small, multi‑disciplinary organisation.
- Experience in jewellery, luxury goods, or a craft/regulation‑based service sector.
- Experience with CRM or ERP systems, ideally SaaS‑based.
- Understanding of digital customer journeys and portal‑based service models.
- Experience delivering content, training, or public‑facing educational materials.
Values & Behaviours
We are looking for someone who:
- Communicates clearly and respectfully, internally and externally.
- Understands the balance between heritage and innovation.
- Takes ownership and works independently.
- Builds trust through transparency and reliability.
- Represents the Assay Office with professionalism and warmth.
The deadline for applications is midday on Friday 12 June 2026.
Business Development Manager - £60,000 p.a. (Full Time) employer: The Goldsmiths' Company
The London Assay Office is an exceptional employer, offering a unique blend of heritage and innovation in the heart of London. With a strong focus on employee growth and development, we provide opportunities for our team to engage in meaningful work that directly impacts customer relationships and satisfaction. Our collaborative work culture fosters creativity and transparency, making it an ideal environment for those looking to thrive in a strategic role within a historic institution.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager - £60,000 p.a. (Full Time)
✨Tip Number 1
Network like a pro! Attend industry events and exhibitions where you can meet potential employers and showcase your skills. Remember, it's all about building those relationships and making a lasting impression.
✨Tip Number 2
Be the voice of the customer! When you get the chance to chat with hiring managers, share insights on customer experience and how you can help improve it. This shows you're not just about sales, but genuinely care about the business's growth.
✨Tip Number 3
Show off your digital savvy! Highlight your experience with CRM or ERP systems during interviews. Employers love candidates who can drive digital adoption and enhance operational transparency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Business Development Manager - £60,000 p.a. (Full Time)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Development Manager role. Highlight your experience in relationship-building and account management, and show how you can blend strategic thinking with customer engagement.
Showcase Your Skills:Don’t just list your skills—demonstrate them! Use specific examples from your past roles that illustrate your ability to improve customer experiences and drive digital adoption. We want to see how you’ve made a difference!
Be Authentic:Let your personality shine through in your application. We value clear and respectful communication, so be yourself and convey your passion for the jewellery industry and customer service. Authenticity goes a long way!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows us you’re serious about joining our team at the London Assay Office.
How to prepare for a job interview at The Goldsmiths' Company
✨Know Your Audience
Before the interview, do your homework on the London Assay Office. Understand their history, values, and recent digital transformation efforts. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
As a Business Development Manager, strong relationship-building is key. Prepare examples from your past experiences where you've successfully managed accounts or built partnerships. Highlight how you can apply these skills to enhance customer loyalty at the Assay Office.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to drive decisions in previous roles. Familiarise yourself with CRM and ERP systems, as well as any relevant metrics. This will show that you can translate customer needs into actionable insights for the Assay Office.
✨Emphasise Your Communication Skills
Since the role involves a lot of collaboration, be prepared to showcase your communication abilities. Practice articulating your thoughts clearly and respectfully, and think of examples where you've effectively communicated complex ideas to diverse audiences.
