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- Tasks: Lead a dynamic FOH team to deliver top-notch guest experiences and quality service.
- Company: Join a vibrant pub environment focused on teamwork and guest satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a fun team while making a real impact on guest experiences.
- Qualifications: Strong communication skills and a passion for hospitality.
- Other info: Fast-paced role with plenty of opportunities to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
To help lead and work as part of the FOH team to deliver the best quality service to our guests. Working with the wider team to deliver the best food & drink quality in a timely, professional manner.
Duties & Responsibilities:
- Delivering the best guest experience possible & working as part of a fast-paced business.
- Assisting the General Manager in leading the FOH team through each service and dealing with any team issues and challenges.
- Motivating the FOH team to ensure they are prepared to deliver the best quality food & drink safely and to our standards.
- Maintaining the highest quality standards.
- Communicating and working well with the team to ensure the delivery of great quality food and guest service.
- Reporting into the General Manager and working as part of the team to ensure that our food & drink is delivered to our guests to the highest standards.
- Training the FOH team in the guest service cycle, from greeting and seating guests to taking orders correctly and delivering the best service.
- Understanding all dishes on the menu, including allergen information.
- Managing the balance of responsibilities around the pub from guest service to maintaining cleanliness standards of the front of house areas.
- Responsible for the opening and closing of the shift, including opening the till system and conducting opening and closing checks.
- Carrying out a number of different tasks as required.
Our Practices:
- Managing the FOH team to ensure all processes and procedures are conducted to the correct standard.
- Fully understanding the guest service cycle to deliver the best guest experience.
- Ensuring the front of house areas are clean, hygienic and tidy at all times.
- Completing daily and weekly cleaning tasks.
- Keeping up to date with current promotions and new products.
- Completing all appropriate company documentation, due diligence records and key tasks on every shift.
- Maintaining personal knowledge by completing in-house training, online eLearning and workbooks.
- Adhering to all brand standards, company policies and procedures.
- Carrying out management team requests and brand instructions.
Drive for Results:
- Driven to exceed business targets for self and team while balancing the need for results and quality standards.
- Always putting the guest experience at the heart of all actions.
Communicating with Clarity:
- Communicates clearly and articulately, adapting communication style to suit the audience.
- Ability to lead a team and ensure they are always motivated.
Handling Pressure & Problems:
- Operates well under pressure, using initiative and remaining positive when confronted with problems.
- Works extremely well within the team.
Shift Supervisor employer: The Golden Lion
Contact Detail:
The Golden Lion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Shift Supervisor, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend or family member to build your confidence in handling different situations.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully handled pressure or resolved conflicts within a team. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and delivering top-notch guest experiences.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let us know why you love delivering great guest experiences. Share any relevant stories or examples that highlight your commitment to quality service and teamwork.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your skills and experiences related to the role.
Tailor Your Application: Take a moment to customise your application for the Shift Supervisor position. Mention specific duties from the job description that resonate with your experience, showing us you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Golden Lion
✨Know the Guest Service Cycle
Make sure you understand the guest service cycle inside out. Be ready to discuss how you would greet and seat guests, take orders, and ensure a smooth service. This shows that you’re not just familiar with the role but also passionate about delivering an exceptional guest experience.
✨Show Your Team Spirit
As a Shift Supervisor, teamwork is key. Prepare examples of how you've motivated a team in the past or dealt with challenges during busy shifts. Highlighting your ability to communicate clearly and keep morale high will impress the interviewers.
✨Be Ready for Pressure
Expect questions about how you handle pressure and problems. Think of specific situations where you’ve had to think on your feet or resolve conflicts. Demonstrating your ability to stay positive and proactive under stress will show you’re the right fit for a fast-paced environment.
✨Know the Menu and Standards
Familiarise yourself with the menu and any current promotions. Be prepared to discuss allergen information and how you would maintain cleanliness standards. Showing that you take pride in quality and safety will resonate well with the hiring team.
