At a Glance
- Tasks: Welcome patients, handle enquiries, and manage appointments in a friendly environment.
- Company: Join Golborne Medical Centre, a long-established GP practice with a supportive team.
- Benefits: Flexible shifts, friendly atmosphere, and the chance to develop your skills.
- Other info: Ideal for locals; enjoy a dynamic role with opportunities for personal growth.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Experience in NHS reception preferred; confident communication skills are a must.
The predicted salary is between 12 - 15 £ per hour.
Golborne Medical Centre is looking for a part-time Receptionist/Administrator to join our friendly team. The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service. Shifts are flexible: Morning (8:00 am–1:00 pm) and Afternoon (1:00 pm–6:30 pm). This can be agreed.
Main duties of the job:
- Welcoming all patients and visitors to the surgery
- Dealing with enquiries from patients and external agencies in person and over the telephone
- Processing prescription requests
- Signposting patients to the correct service
Job responsibilities:
- Making appointments
- Prescription requests
- Giving out results where appropriate
- Ambulance transport bookings
- Deal with home visit requests
- Deal with general enquiries
- Contacting other providers
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Book appointments
- Hand out prescriptions
- Ensure outstanding queries are explained and handed over to the next shift, as necessary
- Respond to needs of our clinical team during surgery
- Collect fees from patients for non‑NHS services
- Deal with general enquiries and complaints
- File medical notes
- Deal with requests for repeat prescriptions
- Raise prescriptions as per Practice protocols
- Deal with queries relating to repeat prescriptions
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- General housekeeping (e.g., keeping reception and waiting areas tidy)
- Maintain confidentiality at all times
- Participate and continue personal development
- Observe equality & diversity guidelines at all times
- Treat all patients, colleagues and visitors with dignity and respect at all times
- Any other reasonable duties as necessary
Pre-Checks: Enhanced DBS is mandatory.
Experience:
- Experience of working within an NHS reception/administration team
- Experience of dealing with the general public (face to face and over the telephone)
- Excellent telephone manner
- Confident with GP IT systems
- Experience of working within NHS / GP surgery
- Experience of working with clinical systems
- Only those with NHS experience will be considered; other applications will not be acknowledged.
Location: Ideal applicant will be local and within 5 miles of this surgery. Basic IT skills. Flexible with working hours.
Working Hours: Must be able to work morning and/or afternoon shifts: Morning shifts 8:00 am–1:00 pm, Afternoon shifts 1:00 pm–6:30 pm. Some flexibility may be available within these hours. Flexibility to provide additional cover for staff sickness or annual leave when needed.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Closing date: 25 June 2026.
Receptionist in London employer: The Golborne Medical Centre – Dr Ramasamy Practice
Golborne Medical Centre is an excellent employer that prioritises a supportive and friendly work environment, making it an ideal place for those looking to contribute to community health. With flexible working hours and opportunities for personal development, employees can enjoy a balanced work-life while being part of a dedicated team that values respect and professionalism. The practice's long-standing reputation and commitment to patient care ensure that staff are engaged in meaningful work that positively impacts the lives of over 5,400 patients.
Contact Details:
The Golborne Medical Centre – Dr Ramasamy Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Golborne Medical Centre – Dr Ramasamy Practice and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Golborne Medical Centre – Dr Ramasamy Practice and let us see your personality shine through!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Golborne Medical Centre – Dr Ramasamy Practice.
Get Familiar with Our Brand:Before applying, take some time to learn about The Golborne Medical Centre – Dr Ramasamy Practice and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Golborne Medical Centre – Dr Ramasamy Practice
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Golborne Medical Centre – Dr Ramasamy Practice.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Golborne Medical Centre – Dr Ramasamy Practice will surely appreciate.
