Director, Customer Account Manager in London
Director, Customer Account Manager

Director, Customer Account Manager in London

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead strategic client partnerships and deliver high-impact influencer marketing campaigns.
  • Company: Join Goat, a pioneer in influencer marketing within WPP Media.
  • Benefits: Enjoy hybrid working, health perks, and 25+ days holiday.
  • Why this job: Shape the future of influencer marketing with a dynamic team and exciting brands.
  • Qualifications: 6+ years in digital marketing with expertise in performance and influencer marketing.
  • Other info: Be part of a top employer with a supportive culture and growth opportunities.

The predicted salary is between 36000 - 60000 £ per year.

Location: London (Southbank)

Working Model: Hybrid

Goat is part of WPP Media (formerly GroupM), the world’s leading media investment company. Since 2015, we’ve been pioneers in influencer marketing, helping brands leverage the power of social media to achieve real, measurable results. As part of our team, you’ll collaborate with 500+ social natives worldwide, driving cutting-edge influencer campaigns for some of the most exciting brands. Whether it’s short-term activations or long-term ambassador programs, we treat influencer marketing as a full-funnel channel that drives awareness, engagement, and conversions.

Our data-driven approach is built on insights from tracking over 100,000 influencers and campaign performance. We combine this with expert relationship management, social-first creative strategy, paid media, and advanced tracking, measurement, and optimisation to deliver results that matter.

We’re also proud to be recognised as a recipient of the ‘Top Employer Europe 2024’ certification, underscoring our commitment to fostering a dynamic and supportive work environment.

As a Senior Account Director, you will drive strategic client partnerships, taking ownership of the successful delivery of complex, high-impact influencer marketing campaigns. Beyond campaign execution, you will proactively identify opportunities for client growth, advising at a strategic level and championing long-term partnerships. This opportunity suits a senior leader with a deep expertise in performance marketing, outstanding client management skills, and a strong ability to lead teams in a competitive, data-driven environment.

  • Serve as a trusted strategic advisor to key clients, building and maintaining executive-level relationships.
  • Lead the development and execution of advanced, data-driven influencer marketing strategies that surpass client objectives.
  • Shape and refine performance marketing strategies by leveraging analytics and insights to continuously optimise results and inform future recommendations.
  • Provide leadership, mentorship, and direction to account teams, driving professional development and ensuring alignment to client visions.
  • Maintain a strong understanding of market trends and innovations to offer proactive, forward-thinking solutions aligned with industry advancements.

6+ years of experience in a senior client-facing role within a digital marketing or advertising agency.

Significant expertise in performance marketing, with a proven ability to deliver measurable results using data and analytics.

Comprehensive understanding of influencer marketing strategies, platforms, and best practices.

Company Culture and Benefits:

  • Regular social events and ongoing clubs.
  • Hybrid working.
  • £200 grant to make your working from home set-up comfortable once you’ve passed probation.
  • Health and wellbeing allowance once you’ve passed probation.
  • Health insurance after probation.
  • Life insurance policy.
  • 25 days holiday plus bank holidays, accruing up to 30 days based on length of service.
  • Birthday & work anniversary days off.
  • Length of service gifts.
  • In-office benefits such as beauty treatments & yoga.
  • Flexible bank holidays.

Director, Customer Account Manager in London employer: The Goat Agency

Goat, part of WPP Media, is an exceptional employer located in the vibrant Southbank area of London, offering a dynamic and supportive work environment recognised as a 'Top Employer Europe 2024'. With a strong focus on employee growth, we provide extensive benefits including hybrid working, health and wellbeing allowances, and generous holiday entitlements, all while fostering a culture of collaboration and innovation in influencer marketing.
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Contact Detail:

The Goat Agency Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Director, Customer Account Manager in London

✨Network Like a Pro

Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Remember, it’s all about building relationships that can lead to opportunities.

✨Show Off Your Skills

When you get the chance to chat with hiring managers or during interviews, make sure to highlight your achievements and how they relate to the role. Use specific examples from your past experiences to demonstrate your expertise in performance marketing and client management.

✨Research the Company

Before any interview, do your homework! Understand Goat's mission, values, and recent campaigns. This will not only help you tailor your responses but also show that you’re genuinely interested in being part of their team.

✨Apply Through Our Website

Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining our awesome team.

We think you need these skills to ace Director, Customer Account Manager in London

Client Management Skills
Performance Marketing Expertise
Data-Driven Strategy Development
Influencer Marketing Knowledge
Analytical Skills
Relationship Building
Leadership and Mentorship
Market Trend Awareness
Campaign Execution
Strategic Advisory Skills
Optimisation Techniques
Team Alignment
Proactive Problem-Solving

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the role of Senior Account Director. Highlight your experience in performance marketing and client management, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive results.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed influencer marketing campaigns and built strong client relationships.

Showcase Your Data Skills: Since we love a data-driven approach, make sure to highlight your analytical skills. Talk about how you've used data to inform strategies and optimise campaign performance in your previous roles.

Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!

How to prepare for a job interview at The Goat Agency

✨Know Your Influencer Marketing Inside Out

Make sure you brush up on the latest trends and best practices in influencer marketing. Be ready to discuss how you've successfully leveraged data and analytics in past campaigns, as this role demands a deep understanding of performance marketing.

✨Showcase Your Client Management Skills

Prepare examples that highlight your experience in building and maintaining executive-level relationships. Think about specific instances where you've driven client growth or navigated complex challenges, as these stories will resonate well with the interviewers.

✨Demonstrate Leadership and Team Development

Since this role involves mentoring account teams, come equipped with examples of how you've led teams to success. Discuss your approach to professional development and how you ensure alignment with client visions, as this will show your capability as a leader.

✨Be Proactive with Market Insights

Stay ahead of the game by researching current market trends and innovations in influencer marketing. Be prepared to share your thoughts on how these insights can inform future strategies, showcasing your forward-thinking mindset and strategic advisory skills.

Director, Customer Account Manager in London
The Goat Agency
Location: London

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