At a Glance
- Tasks: Support agency members and manage live brand opportunities for a seamless experience.
- Company: Join The GO Network, connecting marketing teams with top agencies in a vibrant community.
- Benefits: Enjoy a competitive salary, remote work, and opportunities for professional growth.
- Other info: Be part of a dynamic team with excellent career progression in a fast-paced environment.
- Why this job: Make a real impact by enhancing agency experiences and driving engagement on our platform.
- Qualifications: Experience in customer success or operations, with strong communication and organisational skills.
The predicted salary is between 22400 - 28000 £ per year.
Location: Remote
Hours: Full Time
Reporting to: Head of Agency Success
Salary: up to £28k pa
About The GO Network:
The GO Network connects in-house marketing teams with best-in-class agencies across every discipline and sector. We support our agency members through qualified new business opportunities, content, events, insights, and a growing Community Hub, all delivered through The GO Network platform.
As we continue an exciting growth phase, we’re looking for an Agency Success Executive to play a key role in delivering an exceptional member experience across our agency network. This role is central to ensuring agencies feel supported, well-informed, and fully engaged, both during live opportunities and outside of briefs, while helping to drive stronger platform participation and higher-quality content submission across The GO Network platform.
About The Role:
As Agency Success Executive, you will support the day-to-day delivery of live brand opportunities, ensuring agencies are briefed clearly, deadlines are met, and showcases and endorsements are delivered to a consistently high standard. You will also run agency onboarding and proactive communications outside of briefs, helping agencies maximise their membership through stronger platform participation, improved profile quality, and increased case study submission.
Key Responsibilities:
- Agency Onboarding & Member Activation
- Onboard new agency members and guide them through The GO Network platform.
- Support agencies to complete and improve profiles, credentials, and case studies.
- Maintain clear onboarding standards, templates, and checklists.
- Brand Introductions, Live Briefs & Agency Opportunity Management
- Uphold a high standard of professionalism, consistency, and clarity across all opportunity communications.
- Manage the operational delivery of live briefs and agency showcases end-to-end.
- Ensure agencies receive accurate information, clear deadlines, and structured next steps.
- Coordinate the collection and quality-checking of agency submissions and showcase materials.
- Support pitch logistics and manage feedback loops throughout the process.
- Ongoing Agency Communication & Community Hub Engagement (Outside of Briefs)
- Own proactive agency communication outside of live opportunities.
- Drive increased Community Hub usage and agency participation across The GO Network platform.
- Increase the volume and quality of content agencies submit, including case studies and showcase-ready materials.
- Ensure agencies feel consistently communicated with and aware of ongoing GO activity.
- Reporting & Continuous Improvement
- Track activity and update workflows in CRM and internal systems.
- Report on engagement levels, platform readiness, and participation trends.
- Share insight and feedback to support internal improvements and retention conversations.
- Support UAT and feedback cycles for platform enhancements where required.
Skills & Personal Attributes:
- Strong organisation and project coordination skills, comfortable managing multiple deadlines.
- Clear, professional communication style with confidence speaking to agencies.
- High attention to detail and pride in quality output.
- Proactive and solutions-led, comfortable taking ownership and following through.
- Confident using digital tools, CRM systems, and internal trackers.
- Calm under pressure and able to handle last-minute changes.
- Collaborative and reliable, with a service-led mindset.
Team & Reporting:
This role sits within the Service Team at The GO Network. Reporting directly to the Head of Agency Success, who reports to the Managing Director. Working closely with the Brand Partnerships Team to ensure smooth delivery of briefs and agency showcases, the Community function to align on agency engagement and platform participation, and the Agency Sales Team to support retention conversations with reporting, engagement insights, and agency feedback. You will work daily across The GO Network platform, internal CRM systems, and project tracking tools.
Experience Required To Succeed In Role:
Essential:
- Experience in customer success, service delivery, account support, or operations within a fast-paced environment.
- Strong written & verbal communication skills and confidence managing internal and external stakeholders.
- Experience coordinating processes end-to-end and working to deadlines.
- Strong attention to detail and ability to quality-check submissions and documentation.
- Confidence using CRM systems and digital platforms.
- Comfortable working cross-functionally with internal teams to deliver consistent agency experience and service outcomes.
Desirable:
- Experience working with marketing agencies, or a strong understanding of the UK agency landscape and key marketing disciplines.
- Experience supporting onboarding processes, member activation, or driving engagement and adoption within a platform-based service.
- Confidence interpreting engagement metrics and using reporting to improve participation, content submission, and service delivery.
- An interest in how technology and platform workflows can improve the member experience and strengthen engagement over time.
Performance Measures:
- Brief Management Accuracy & Timeliness
- Percentage of briefs and showcases delivered on time and in line with internal process standards.
- Accuracy, completeness, and clarity of briefing information shared with agencies.
- Agency Engagement & Satisfaction
- Agency feedback scores on the briefing and showcase process (where collected).
- Responsiveness, clarity, and consistency of communication throughout live opportunities and ongoing engagement.
- Platform Content Quality & Readiness
- Percentage of agencies with fully populated, up-to-date profiles and relevant case studies at the point of showcase or endorsement.
- Number of case study uploads, profile updates, and showcase-ready submissions tracked per month/quarter.
- Increased Community Hub participation and platform usage across the agency membership base.
- Internal Collaboration & Reporting
- Timeliness and accuracy of CRM and project tracking updates.
- Quality and usefulness of reporting shared internally to support planning, delivery, and retention.
What’s On Offer?
- Competitive salary
- Company-wide incentives
- Remote-first working (with team collaboration as required)
- Full training and structured onboarding programme
- Long-term development and progression opportunities within a growing business
- Work laptop and mobile provided
- A high-performance culture with clear expectations, accountability, and recognition for strong delivery
Locations
Agency Success Executive in Hampshire, Portsmouth employer: The GO Network
The GO Network is an exceptional employer that prioritises employee growth and development, offering a competitive salary and a remote-first working environment that fosters collaboration and innovation. With a strong focus on training and structured onboarding, employees are empowered to thrive in their roles while contributing to a high-performance culture that values accountability and recognition. Joining The GO Network means being part of a dynamic team dedicated to enhancing the agency experience and driving meaningful engagement within a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Agency Success Executive in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company inside out! Research The GO Network, its values, and its mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions related to agency success and customer engagement. Use the STAR method to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Agency Success Executive in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Agency Success Executive role. Highlight your relevant experience in customer success and service delivery, and show us how you can bring value to our team at The GO Network.
Show Off Your Communication Skills:Since this role involves a lot of communication with agencies, it's crucial to demonstrate your strong written and verbal skills. Use clear and professional language in your application to reflect the communication style we value at StudySmarter.
Be Detail-Oriented:Pay attention to the details in your application. Ensure there are no typos or errors, as we pride ourselves on quality output. This will show us that you have the high attention to detail we’re looking for in an Agency Success Executive.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to hear from you!
How to prepare for a job interview at The GO Network
✨Know the GO Network Inside Out
Before your interview, take some time to really understand The GO Network and its mission. Familiarise yourself with how it connects marketing teams with agencies and the value it brings to its members. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their success.
✨Showcase Your Communication Skills
As an Agency Success Executive, clear communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about times when you had to manage expectations or deliver complex information clearly. This will highlight your ability to maintain professionalism and clarity, which is crucial for this role.
✨Demonstrate Your Organisational Skills
This role requires strong organisation and project coordination skills. Be ready to discuss how you've managed multiple deadlines or coordinated processes in previous roles. You could even bring a checklist or a project plan as a visual aid to illustrate your approach to staying organised and ensuring nothing falls through the cracks.
✨Engage with the Community Hub
Since driving engagement on the Community Hub is part of the job, show your understanding of community engagement strategies. Share any ideas you have for increasing participation or improving member experiences. This will not only demonstrate your proactive mindset but also your commitment to enhancing the agency experience within The GO Network.
