At a Glance
- Tasks: Ensure safety and customer service on trains and stations while supporting revenue protection.
- Company: Join GTS, a leading partnership enhancing London's rail services.
- Benefits: Competitive pay, diverse team, and opportunities for personal growth.
- Other info: Be part of a dynamic team committed to safety and inclusion.
- Why this job: Make a real difference in public safety and customer experience.
- Qualifications: Strong communication skills and ability to handle pressure.
The predicted salary is between 30000 - 40000 £ per year.
Join GTS, a leading partnership of Go-Ahead Group, Tokyo Metro, and Sumitomo Corporation, delivering exceptional rail services across London. We're looking for a Travel Safe Officer who is passionate about customer service, public safety, and fare compliance. Note this role is for the central operating section of the Elizabeth line.
Your role:
- Provide a visible and approachable presence on trains and stations
- Support revenue protection and issue penalty fares
- Respond confidently to incidents and ensure a safe, welcoming environment
- Participate in joint operations and service disruption support
- Report suspected fare evasion cases for potential prosecution
What you will bring:
- Excellent communication and customer care skills
- Calm under pressure with good judgement
- Confident handling confrontational situations
- A commitment to safety, inclusion, and teamwork
Be part of a growing, diverse team making a real difference in London's rail network.
Travel Safe Officer employer: The Go-Ahead Group
Go-Ahead Group is an exceptional employer, offering a dynamic work environment in London where finance professionals can thrive. With a strong commitment to employee wellbeing, flexible working arrangements, and a focus on personal growth, we empower our team members to make impactful contributions while enjoying a healthy work-life balance. Join us to be part of a diverse and inclusive culture that values your insights and fosters collaboration across all levels.
