At a Glance
- Tasks: Lead frontline teams and enhance customer experience on the Elizabeth line.
- Company: GTS, a forward-thinking company focused on redefining customer experiences.
- Benefits: Fixed-term contract with opportunities for growth and development.
- Other info: Join a dynamic team dedicated to continuous improvement and safety.
- Why this job: Be the face of the station and make a real difference in passenger journeys.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
GTS is redefining the customer experience on the Elizabeth line.
We are seeking a dynamic Duty Customer Experience Manager on a 6-month fixed-term contract to lead frontline teams, support passengers across their journey, and uphold safety standards.
You’ll be the visible face of the station—motivating teams, resolving disruptions, and driving continuous service improvements to protect revenue and performance.
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Station Experience Lead - Frontline & Safety in Reading employer: The Go-Ahead Group
Go-Ahead Group is an exceptional employer, offering a dynamic work environment in London where finance professionals can thrive. With a strong commitment to employee wellbeing, flexible working arrangements, and a focus on personal growth, we empower our team members to make impactful contributions while enjoying a healthy work-life balance. Join us to be part of a diverse and inclusive culture that values your insights and fosters collaboration across all levels.
