At GTS, we're redefining the customer experience on the Elizabeth line. We're looking for a dynamic Duty Customer Experience Manager to cover a 6 month fixed term contract to lead frontline teams, support passengers across their entire journey, and uphold the highest operational and safety standards.
You’ll be the visible face of the station—motivating teams, resolving service disruptions, and continuously improving service delivery.
In this role you’ll:
- Set high service standards and lead by example
- Handle disruption and ensure clear, timely communication
- Monitor station safety, cleanliness, and presentation
- Support performance targets and revenue protection
- Work with stakeholders and partners to enhance service
What we're Looking For:
- Strong people skills and a proactive mindset
- Solid operational understanding
- Previous experience in customer-facing roles
- Desire to coach, assess and develop teams
- Flexibility to work rotating shifts
Duty Customer Experience Manager in Reading employer: The Go-Ahead Group
Go-Ahead Group is an exceptional employer, offering a dynamic work environment in London where finance professionals can thrive. With a strong commitment to employee wellbeing, flexible working arrangements, and a focus on personal growth, we empower our team members to make impactful contributions while enjoying a healthy work-life balance. Join us to be part of a diverse and inclusive culture that values your insights and fosters collaboration across all levels.
