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- Tasks: Lead service recovery development and improve contingency planning across our network.
- Company: Join a dynamic team focused on operational resilience in the rail industry.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work environment.
- Other info: Be part of a proactive team that values safety and innovation.
- Why this job: Make a real impact by enhancing service delivery and operational decision-making.
- Qualifications: Experience in rail operations, contingency planning, and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
About the Role
We are looking for a Service Recovery Development Manager to lead the development and continuous improvement of service recovery and contingency planning across our network. This is a pivotal role, ensuring we respond to disruption effectively, safely, and in line with industry best practice.
You will work across teams and with external partners to strengthen operational resilience, define clear service delivery principles, and explore innovative solutions that enhance real-time decision-making.
What you will do
- Lead the review, development and continuous improvement of contingency plans and service recovery frameworks
- Define and embed clear service delivery principles for disrupted operations, including roles, responsibilities and communication flows
- Collaborate with internal teams and external stakeholders to align recovery strategies
- Benchmark against national standards and industry best practice to identify improvement opportunities
- Champion the use of technology to support real-time operational decision‑making and recovery
- Facilitate workshops and scenario planning exercises to test and refine contingency arrangements
- Monitor and evaluate service recovery performance, using data and feedback to drive improvements
- Support incident reviews and post‑incident analysis, ensuring lessons learned are embedded
- Promote a strong safety and environmental culture, ensuring compliance with all relevant standards and procedures
What you will bring
- Strong understanding of rail operations, service delivery, and disruption management
- Proven experience in contingency planning, incident response, or service recovery within a metro or rail environment
- Excellent communication and stakeholder engagement skills
- Ability to lead cross‑functional initiatives and influence change across diverse teams
- Analytical mindset, with experience using data to inform decisions and improvements
- Knowledge of national rail industry standards and best practice
- A proactive, collaborative approach with a strong sense of accountability and ownership
- Strategic thinking skills, with the ability to translate insight into practical improvements
Service Recovery Development Manager in London employer: The Go-Ahead Group
Contact Detail:
The Go-Ahead Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Recovery Development Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the rail industry, especially those who work in service recovery or operational resilience. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills in real-time! During interviews, share specific examples of how you've tackled disruption management or improved service delivery. Use data to back up your achievements – numbers speak volumes!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in our mission. Tailor your application to highlight your experience in contingency planning and incident response.
✨Tip Number 4
Prepare for scenario-based questions! Think about how you would handle specific disruptions in rail operations. Practising these scenarios will help you demonstrate your analytical mindset and strategic thinking during interviews.
We think you need these skills to ace Service Recovery Development Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Recovery Development Manager role. Highlight your experience in contingency planning and service recovery, and show us how your skills align with our needs.
Showcase Your Experience: We want to see your proven experience in rail operations and disruption management. Use specific examples from your past roles to demonstrate how you've successfully led initiatives or improved processes.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at The Go-Ahead Group
✨Know Your Stuff
Make sure you have a solid understanding of rail operations and service recovery. Brush up on industry standards and best practices, as this will show your expertise and commitment to the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed contingency planning or incident response. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Engage with Stakeholders
Demonstrate your excellent communication skills by discussing how you've collaborated with internal teams and external partners in the past. Be ready to share how you’ve influenced change and aligned strategies across diverse groups.
✨Think Strategically
Be prepared to discuss how you would approach developing and improving service recovery frameworks. Show your analytical mindset by talking about how you use data to inform decisions and drive improvements in real-time operational decision-making.