The Go-Ahead Group on the Elizabeth line is seeking a Duty Customer Experience Manager to cover a 6 month fixed term contract, leading frontline teams and guiding passengers through their journey with safety and service at the forefront.
You'll set high service standards, manage disruptions with clear communication, and work with partners to elevate service while maintaining presentation, safety and revenue protection across stations.
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Frontline Customer Experience Lead (6-Month Contract) in London employer: The Go-Ahead Group
Go-Ahead Group is an excellent employer, offering a dynamic work environment that prioritises community connection and sustainable travel. With a strong focus on employee growth and development, our London and Newcastle offices foster a collaborative culture where innovative talent acquisition strategies are embraced. Join us to make a meaningful impact while enjoying competitive benefits and a commitment to inclusivity in the workplace.
