At a Glance
- Tasks: Lead frontline teams and enhance the customer experience on the Elizabeth line.
- Company: Join GTS, a company dedicated to redefining customer service in transport.
- Benefits: Gain valuable experience in a dynamic role with opportunities for growth.
- Other info: Flexible shifts and a chance to develop your leadership skills.
- Why this job: Be the face of the station and make a real difference for passengers.
- Qualifications: Strong people skills and previous customer-facing experience required.
The predicted salary is between 30000 - 40000 € per year.
At GTS, we're redefining the customer experience on the Elizabeth line. We're looking for a dynamic Duty Customer Experience Manager to cover a 6 month fixed term contract to lead frontline teams, support passengers across their entire journey, and uphold the highest operational and safety standards. You'll be the visible face of the station—motivating teams, resolving service disruptions, and continuously improving service delivery.
In this role you'll:
- Set high service standards and lead by example
- Handle disruption and ensure clear, timely communication
- Monitor station safety, cleanliness, and presentation
- Support performance targets and revenue protection
- Work with stakeholders and partners to enhance service
What we're Looking For:
- Strong people skills and a proactive mindset
- Solid operational understanding
- Previous experience in customer-facing roles
- Desire to coach, assess and develop teams
- Flexibility to work rotating shifts
Duty Customer Experience Manager in London employer: The Go-Ahead Group
At GTS, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. As a Duty Customer Experience Manager, you'll not only lead a dedicated team in enhancing passenger journeys on the Elizabeth line but also benefit from our commitment to training and career advancement opportunities. Join us in a role where your contributions directly impact service excellence and enjoy the unique advantage of working in a dynamic transport environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Customer Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at GTS. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality during interviews! They want to see how you handle pressure and interact with others. Be yourself, share your experiences, and let your passion for customer service shine through.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled disruptions or motivated teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Duty Customer Experience Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for enhancing customer experiences. Share specific examples of how you've made a positive impact in previous roles—this will help us understand your commitment to service excellence.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Duty Customer Experience Manager role. We want to see how your background fits with our mission to redefine customer experience on the Elizabeth line.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at The Go-Ahead Group
✨Know the Company Inside Out
Before your interview, make sure you research GTS thoroughly. Understand their mission, values, and recent developments, especially regarding the Elizabeth line. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your People Skills
As a Duty Customer Experience Manager, strong people skills are crucial. Prepare examples from your past experiences where you've successfully motivated teams or resolved conflicts. Be ready to discuss how you can apply these skills to enhance customer service at GTS.
✨Demonstrate Your Operational Knowledge
Brush up on your operational understanding related to customer service and safety standards. Be prepared to discuss how you would handle service disruptions and ensure clear communication. This will highlight your readiness for the role and your proactive mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance targets, or how GTS measures success in customer experience. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
