The Go-Ahead Group seeks an exceptional Head of Customer Experience (General Manager) to lead the end-to-end delivery of our CX strategy across the Elizabeth line. You will shape information access, community engagement and service transformation, guiding a large, multidisciplinary team to deliver excellence every time.
You will drive customer-centric transformation, governance, and performance across multiple domains, including accessibility, customer information, and public engagement, while
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Head of Customer Experience & Service Transformation employer: The Go-Ahead Group
Go-Ahead Group is an excellent employer, offering a dynamic work environment that prioritises community connection and sustainable travel. With a strong focus on employee growth and development, our London and Newcastle offices foster a collaborative culture where innovative talent acquisition strategies are embraced. Join us to make a meaningful impact while enjoying competitive benefits and a commitment to inclusivity in the workplace.
