At a Glance
- Tasks: Lead frontline teams and enhance passenger experiences on the Elizabeth line.
- Company: Join The Go-Ahead Group, a leader in transport services.
- Benefits: Gain valuable experience in customer service and team leadership.
- Other info: Flexible rotating shifts and a dynamic work environment await you.
- Why this job: Make a real difference in passengers' journeys while developing your skills.
- Qualifications: Strong people skills and experience in customer-facing roles required.
The predicted salary is between 30000 - 40000 £ per year.
The Go-Ahead Group is seeking a Duty Customer Experience Manager for a 6-month fixed term to lead frontline teams and support passengers across their journey on the Elizabeth line. This role involves motivating teams, resolving service disruptions, and maintaining high operational and safety standards.
Candidates should have strong people skills, a solid operational understanding, and experience in customer-facing roles. Flexibility for rotating shifts is required.
CX Lead, Frontline Operations (6-Month Contract) employer: The Go-Ahead Group
The Go-Ahead Group is an excellent employer, offering a dynamic work environment where you can make a real impact on customer experience while leading frontline teams. With a strong focus on employee development and a commitment to operational excellence, you'll find ample opportunities for growth and collaboration in a supportive culture that values your contributions. Located on the Elizabeth line, this role provides a unique chance to be part of a vital transport service, ensuring passengers have a seamless journey.
StudySmarter Expert Advice🤫
We think this is how you could land CX Lead, Frontline Operations (6-Month Contract)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Go-Ahead Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team leadership. We should be ready to share our own stories that highlight our skills in motivating teams and resolving issues.
✨Tip Number 3
Show off our flexibility! Since the role requires rotating shifts, let’s make sure we mention our availability and willingness to adapt during interviews. It’ll show we’re ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match the job description perfectly.
We think you need these skills to ace CX Lead, Frontline Operations (6-Month Contract)
Some tips for your application 🫡
Show Your People Skills:In your application, make sure to highlight your strong people skills. We want to see how you’ve motivated teams and resolved issues in customer-facing roles. Share specific examples that showcase your ability to connect with others!
Demonstrate Operational Understanding:We’re looking for candidates who understand the ins and outs of operations. Use your application to explain your experience with maintaining high operational and safety standards. This will show us you’re ready to hit the ground running!
Flexibility is Key:Since this role involves rotating shifts, it’s important to mention your flexibility in your application. Let us know how you’ve adapted to changing schedules in the past, as this will be a big plus for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Go-Ahead Group
✨Know the Company Inside Out
Before your interview, make sure you research The Go-Ahead Group thoroughly. Understand their values, mission, and the specifics of the Elizabeth line. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a CX Lead, you'll need to demonstrate strong people skills. Prepare examples from your past experiences where you've successfully motivated teams or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Operational Scenarios
Expect questions about how you'd handle service disruptions or maintain safety standards. Think of specific situations you've faced in previous roles and how you managed them. This will highlight your operational understanding and problem-solving abilities.
✨Flexibility is Key
Since the role requires flexibility for rotating shifts, be prepared to discuss your availability and willingness to adapt. Highlight any previous experience with shift work and how you managed it, as this will reassure them of your commitment to the role.
