At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in a vibrant airport pub.
- Company: Family-run UK business focused on creating memorable experiences for customers.
- Benefits: Earn £15.51 per hour, enjoy free meals, and access health perks from day one.
- Other info: Diversity and inclusivity are at our core; we welcome all backgrounds to apply.
- Why this job: Join a supportive team where your passion for hospitality can shine and grow.
- Qualifications: Experience in hospitality with leadership skills; flexibility with shifts is a must.
The predicted salary is between 15.51 - 15.51 £ per hour.
We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences to all our customers. We are looking for a committed and enthusiastic individual to join our team. People are at the heart of what we do, and our staff are central to the success of our pub. As a Team Leader, you will be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 5 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.
The Role: In this role, you will work with the management team to oversee all service areas, ensuring our customers enjoy consistently high levels of service. You will guide the team to deliver exceptional hospitality while ensuring that the restaurant and bar operations run smoothly and meet financial performance targets.
Main Duties:
- Oversee, coach, and guide the team during shifts to ensure outstanding customer service.
- Ensure adherence to health and safety, food preparation, and alcohol licensing requirements.
- Support the training and development of new and existing team members.
- Motivate the team with clear communication and provide feedback through pre- and post-shift briefs.
- Handle and escalate customer complaints as necessary.
- Address concerns or provide corrective feedback in a timely fashion.
- Assist the Duty Manager in ensuring shift responsibilities are completed effectively and handovers are smooth.
- Keep the wider management team updated on key issues arising during shifts.
- Work collaboratively with back-of-house colleagues to deliver excellent customer service.
Requirements: We are looking for an experienced, self-motivated, and enthusiastic individual who is flexible with shift patterns and willing to undertake a variety of duties.
Preferred Criteria:
- Qualifications: Basic Food Hygiene certificate (desirable but not essential).
- Relevant Experience: Senior-level hospitality experience with leadership responsibility. Familiarity with an airport-based hospitality setting. Ability to identify and address health and safety or food preparation concerns. Proven track record in customer satisfaction, sales, and service.
- Knowledge, Skills, and Abilities: Strong communication skills. Ability to build strong relationships with colleagues. Proven ability to manage teams and individuals in a hospitality setting. Highly organised, with the ability to engage and motivate others under pressure. Ability to manage conflicting priorities while maintaining service levels. Competent in handling customer complaints to satisfactory resolutions.
- Personal Qualities: Self-motivated and confident. Decisive and resilient. Calm and approachable under pressure.
Salary & Benefits: £15.51 per hour. Tronc (tips and gratuities distribution system) via an elected troncmaster. NEST pension. Free meals while on duty at the site, from the 'Staff Duty Meal' options. Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers. Access to our Employee Assistance Programme for health and well-being support from day one. 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days. Staff referral bonus scheme.
Please note: All successful candidates will be required to provide proof of their right to work in the UK. Obtain an Airport Landside ID Pass, which requires personal and employment references for a minimum of 12 months.
If you have the skills and enthusiasm we’re looking for and would like to be part of our team, please apply today!
Equal Opportunities: At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments: ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.
Supervisor in Hounslow employer: The Globe
The Globe in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits such as tips distribution, health and well-being programmes, and generous annual leave, team members are supported in achieving a fulfilling work-life balance while delivering outstanding service in a family-run environment. Join us for a rewarding career where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Globe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Globe
Don't be shy about reaching out to The Globe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Globe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Globe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
