At a Glance
- Tasks: Serve customers with a smile and deliver top-notch table service in a vibrant environment.
- Company: Join a family-run UK business dedicated to exceptional food and beverage experiences.
- Benefits: Enjoy free meals, health perks, 28 days annual leave, and a supportive work culture.
- Other info: Diversity and inclusivity are at our core; we encourage all backgrounds to apply.
- Why this job: Be part of a dynamic team where your passion for food and customer service shines.
- Qualifications: Outgoing individuals with a good education and a willingness to learn are welcome.
The predicted salary is between 12 - 14 £ per hour.
We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team. As a Front of House Team Member, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 4 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.
The Role
In this role, you will work closely with the back-of-house team to deliver first-class table service, with a particular focus on hospitality and promoting sales. Your main duties will include:
- Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
- Maintaining a thorough knowledge of all food and beverage products available.
Requirements
We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience. To succeed in this role, you’ll have:
- A good level of general education, including English and Maths.
- A willingness to learn about health and safety and food standard requirements.
- The ability to follow processes and maintain service levels under pressure.
Please note: All successful candidates will be required to:
- Provide proof of their right to work in the UK.
- Hold an Airport Security ID Pass, which we will assist with.
- The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.
If you meet these requirements and are excited to join our team, please apply today!
Salary & Benefits
- Tronc (tips and gratuities distribution system) via an elected troncmaster.
- Cash gratuities, at customer discretion.
- NEST pension.
- Free meals while on duty at the site, from the 'Staff Duty Meal' options.
- Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers.
- Access to our Employee Assistance Programme for health and well-being support from day one.
- 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
- Staff referral bonus scheme.
Equal Opportunities
At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.
Front of House Team Member in Hounslow employer: The Globe
ARE Ltd is an exceptional employer that values its team members and fosters a supportive work culture. With a strong commitment to employee well-being, we offer competitive benefits such as free meals during shifts, a health and wellbeing cash plan, and generous annual leave that increases with service. Our inclusive environment encourages personal growth and development, making it a rewarding place for passionate individuals to thrive in the vibrant airport setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Globe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Globe
Don't be shy about reaching out to The Globe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Member in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Globe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Globe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
