Supervisor in New Alresford

As a Supervisor of a pub, your primary role is to oversee the day-to-dayoperations and ensure the smooth functioning of the establishment. You will beresponsible for managing the staff, maintaining high service standards, andensuring customer satisfaction.

RESPONSIBILITIES:

• Staff Management: Supervise and coordinate the workof the pub staff, including bartenders, servers, and kitchen staff. Thisinvolves the training of new employees, assisting in scheduling shifts, andassigning tasks.
• Customer Service: Provide excellent customerservice and maintain a welcoming and friendly atmosphere in the pub. Addresscustomer concerns or complaints promptly and ensure a positive experience foreveryone.
• Operational Efficiency: Monitor pub operations to ensure efficiency and adherence to established policies and procedures. This includes managing inventory, ordering supplies, and maintaining equipment in good working order.
• Quality Control: Ensure that all food and beverage served meet quality standards and are prepared according to recipes and guidelines. Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.
• Sales and Revenue Generation: Work closely with the management team to implement strategies for increasing sales and revenue. This involves promoting special offers, organizing events or promotions, and upselling menu items.
• Training and Development: Provide ongoing training and coaching to staff members to enhance their skills and knowledge. Foster a positive work environment and encourage teamwork and professional growth.
• Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements. This includes overseeing responsible alcohol service, maintaining records, and implementing health and safety protocols.
• Financial Management: Monitor and manage pub finances, including cash handling, budgeting, and tracking expenses. Prepare reports on sales, profitability, and other performance indicators.
• Marketing and Promotion: Collaborate with the marketing team to develop and execute marketing strategies to attract new customers and retain existing ones. Utilize social media platforms and other advertising channels to promote the pub's offerings.
• Security and Safety: Maintain a safe and secure environment for staff and customers. Implement security measures, such as surveillance systems and staff training on emergency procedures.

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