At a Glance
- Tasks: Host engaging tours and tastings at the Jura Distillery, ensuring guests have an unforgettable experience.
- Company: Join Whyte and Mackay, a leading whisky brand with a rich heritage and global presence.
- Benefits: Enjoy competitive salary, bonus, 35 days leave, and great product allowances.
- Other info: Flexible hours with opportunities for growth in a vibrant work environment.
- Why this job: Be part of a passionate team and share your love for whisky with visitors.
- Qualifications: Customer service experience and a passion for delivering authentic experiences are key.
The predicted salary is between 25000 - 30000 £ per year.
The Brand Home Guide supports the Brand Home team to ensure that guests have the best experience possible while visiting the Jura Distillery. This includes hosting daily tours and tastings, serving customers in the shop as well as assisting in the running of the Jura Lodge.
- Greet customers in a warm and friendly manner, ensuring the best levels of service at all times.
- Ensure all customers receive the best possible service every time they visit the Brand Home.
- Set up and break down tastings, clean glassware and clear up after guests.
- Lead enjoyable & authentic guided tours of the distillery delivering the key messages across brand, process, history and products.
- Demonstrate a pride and passion for Jura Distillery & Jura Whisky.
Skills and experience that will help you be a success:
- Some retail or customer service experience is preferred.
- Previous experience of working with the public is preferred.
- Previous experience of cleaning is desirable, including the use of chemicals and using cleaning machinery safely.
- Ability to impart knowledge and entertain visitors whilst delivering an authentic tour experience are essential.
- Passionate about customer service.
We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self‑limiting beliefs!
We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies.
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.
Candidate guidance on the use of AI in the application and screening process can be found on our career site.
Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.
Whisky Brand Home Guide & Guest Tour Host employer: The Glenturret Distillery
Whyte and Mackay is an exceptional employer, offering a vibrant work culture at the picturesque Jura Distillery on the Isle of Jura. With a commitment to employee growth, competitive benefits including a generous annual leave policy and product allowances, and a supportive environment that values passion for customer service, we ensure our team members thrive while sharing their love for whisky with guests from around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Whisky Brand Home Guide & Guest Tour Host
✨Tip Number 1
Get to know the brand inside out! Dive into the history of Jura Distillery and its whiskies. When you’re chatting with potential employers, showing your passion and knowledge about their products can really set you apart.
✨Tip Number 2
Practice your tour guide skills! Even if you haven’t hosted a tour before, you can rehearse by giving mock tours to friends or family. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with people in the whisky industry on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips on landing that perfect role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our community at Whyte and Mackay.
We think you need these skills to ace Whisky Brand Home Guide & Guest Tour Host
Some tips for your application 🫡
Show Your Passion for Whisky:When you're writing your application, let your love for whisky shine through! Share any personal experiences or stories that connect you to the Jura Distillery or whisky in general. We want to see that you're genuinely excited about the role!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention any customer service or retail experience you've had, and how it relates to providing an amazing guest experience at our distillery.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Whether it's your writing style or the anecdotes you choose to share, we want to get a sense of who you are and how you'd fit into our team.
Apply Early!:Don’t wait until the last minute to submit your application. We read every single one, and if we get a lot of applications, we might close the vacancy early. So, hop onto our website and apply as soon as you can to avoid missing out!
How to prepare for a job interview at The Glenturret Distillery
✨Know Your Whisky
Before the interview, brush up on your knowledge of Jura Distillery and its products. Familiarise yourself with the history, the whisky-making process, and the unique qualities of Jura Whisky. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional experience for guests, be ready to share specific examples from your past experiences where you delivered outstanding customer service. Highlight any retail or public-facing roles you've had and how you made a positive impact on customers.
✨Practice Your Tour Guide Skills
Think about how you would lead a tour at the distillery. Prepare a brief outline of what you would say, focusing on engaging storytelling and key messages about the brand. Practising this will help you feel more confident and articulate during the interview.
✨Be Flexible and Enthusiastic
The job requires a flexible approach to working hours, including evenings and weekends. Be prepared to discuss your availability and express your enthusiasm for the role. Show that you're excited about the opportunity to share your love for whisky with visitors!
