At a Glance
- Tasks: Engage visitors with the distillery's stories and provide exceptional customer service.
- Company: Join Brightwork at the stunning Benriach Distillery, a hidden gem in Speyside.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and receive full training.
- Other info: Full-time role with opportunities to work at events and grow your skills.
- Why this job: Be part of an exciting industry and share your passion for whisky with others.
- Qualifications: Customer service experience is a plus, but no whisky knowledge needed.
The predicted salary is between 27360 - 27360 € per year.
Brightwork are currently recruiting for opportunities to work with Brown-Forman at their picturesque Benriach Distillery in North Speyside on an ongoing, temporary basis. Benriach distillery, on the site of the old Riach Farm, is home to a unique whisky making heritage for their single malt Scotch Whisky. Benriach is the story of a hidden Speyside gem; quietly revealing its treasures to be discovered and savoured.
Your Time at Work
You will be responsible for bringing to life the stories and craft of the distillery with passion and enthusiasm – giving visitors an immersive and engaging experience at the distillery. This role requires you to provide first‑class customer service. From warmly greeting visitors, to hosting tours, and working within retail as a product expert, you will also be involved in the preparation and serving of high‑quality drinks in the bar area and ensuring hygiene standards are maintained throughout the Visitor Centre. With events throughout the year, you will be part of the planning and execution, building relationships with customers and working in an incredible industry full of pride and passion.
Our Perfect Worker
Successful candidates will have experience within a customer‑facing role in either retail or hospitality, and will be confident and professional when interacting with guests. Full training will be provided with no previous whisky industry experience required. This would be an excellent opportunity for someone with a keen interest in whisky and distilling.
Key Information and Benefits
This is a full‑time position working 4–5 days out of 7, with shifts usually between the hours of 0930‑17:30. Occasional evening shifts may be required for events. Pay for the role is £13.50 per hour, paid each Friday a week in arrears.
Visitor Centre Team Member employer: The Glenturret Distillery
Brightwork is an exceptional employer, offering a unique opportunity to work at the stunning Benriach Distillery in North Speyside, where you can immerse yourself in the rich heritage of whisky making. With a strong focus on employee development, you will receive comprehensive training and support, ensuring you thrive in a vibrant work culture that values passion and customer service excellence. Enjoy competitive pay, flexible working hours, and the chance to be part of a dynamic team that celebrates the art of distilling and creates memorable experiences for visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Team Member
✨Tip Number 1
Get to know the distillery! Before your interview, do a bit of research on Benriach Distillery and its whisky-making heritage. This will not only impress your interviewers but also help you connect with the stories you'll be sharing with visitors.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past roles where you've gone above and beyond for customers. We want to see that passion and enthusiasm for providing first-class service, so be ready to share those stories.
✨Tip Number 3
Practice your hosting skills! Since you'll be leading tours and engaging with guests, it’s a good idea to rehearse how you’d introduce the distillery and its offerings. A little practice can go a long way in making you feel more confident.
✨Tip Number 4
Apply through our website! We make it super easy for you to apply for this role directly. Plus, it shows you're serious about joining the team at Brightwork and working at such a unique place like Benriach Distillery.
We think you need these skills to ace Visitor Centre Team Member
Some tips for your application 🫡
Show Your Passion for Whisky:When you're writing your application, let your enthusiasm for whisky and distilling shine through. We want to see that you’re genuinely excited about the opportunity to share the stories of Benriach Distillery with visitors.
Highlight Customer Service Experience:Make sure to mention any previous roles where you’ve provided excellent customer service. We love candidates who can create memorable experiences for our guests, so share specific examples of how you've done this in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Visitor Centre Team Member role. We appreciate when applicants take the effort to align their skills and experiences with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Glenturret Distillery
✨Know Your Whisky
Brush up on your whisky knowledge before the interview. Familiarise yourself with the distillery's history, the whisky-making process, and the unique aspects of Benriach. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with grace.
✨Engage with Enthusiasm
During the interview, let your passion for the distillery and its craft shine through. Practice conveying stories and experiences in an engaging way, as this is key to creating an immersive experience for visitors.
✨Prepare for Teamwork Questions
Expect questions about teamwork and collaboration, especially since you'll be part of planning and executing events. Prepare examples that highlight your ability to work well with others and contribute positively to a team environment.
